Second Line Support Desk Agent

In this role, you would be responsible for 1st line technical support to Head Office and Store Users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills.KEY PERFORMANCE AREAS WILL BE: Providing first line systems support to head office and...

ROLE PURPOSEWhile providing the highest customer service, the service desk agent answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customer's request in a timely fashion.The Service desk agent provides desktop support, such as password or account related queries, Outlook, VPN, APN (3G), monitoring...

SEIDOR Networks is looking for a Second Level Support Engineer to join a growing team based in Johannesburg.The Seidor Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times.As the second line of support, the candidate will be responsible for managing...

Operates within Customer Experience and Operations/CXO and is responsible for allMTN second line support across touchpoints that are related (but not limited to)MTN products & services, billing & account management, credit control, collections,sales, partner & channel support, customer retentions, MNP, Network & Coverage,fraud, device & technical enquiries,...

About Us:As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design,...

Join Our Team as a Mandarin Junior Service Desk AgentAre you a dynamic individual with a passion for communication and a knack for speaking fluent Mandarin? We're on the lookout for someone just like you to join our team and kickstart their career journeyAs an IT Agent, you'll be at the forefront of our operations, using your excellent people skills and...

Join Our Team as a German Junior Service Desk AgentAre you a dynamic individual with a passion for communication and a knack for speaking fluent German? We're on the lookout for someone just like you to join our team and kickstart their career journeyAs an IT Agent, you'll be at the forefront of our operations, using your excellent people skills and...

A Telecoms company in Johannesburg North specialising as an Internet Service provider is recruiting a 1st Line support agent / Field Technician.Requirements: Troubleshoot technical issues relating to Data, VOIP, Firewalling Create and manage support tickets to ensure matters are attended to promptly Guide clients through troubleshooting steps using remote...

The purpose of the position: Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. We aim for 100% no tickets breached so the job...

JOBNUMBERiOCO02978 CONTRACT TYPEContract STATE/PROVINCEGauteng CONTRACT TYPE:OnSiteThe Role:Are you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you'll play a crucial role in...

Overall Purpose of the Job (Please provide a summary of why the job was created and what the main responsibilities are)Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing...

Key purpose of the roleThis role is to address all day-to-day IT-related issues and manage IT support by third-party service providers.Key outputs/accountabilityProvide second-line technical support queries professionally and efficiently, maintaining a high degree of employee service.Assist with first-line technical support queries when workload requires...

JOB TITLE - SERVICE DESK MANAGERMAIN RESPONSIBILITIES: Ensure the Delivery and Maintaining of a highquality fault logging and resolution for most Incidents and known problems Ensure the Delivery on High-Quality first and second level support Focus on call answering and firstlevel resolution KPIs Continuous development Ensure the Delivery of highquality call...

About our client:One of the top IT companies in South Africa, where innovation seamlessly intersects with reliability. Established in 1995, our client has consistently led the charge in delivering exceptional IT Support and Services across diverse business sectors in South Africa.About the role:They aim for 100% no tickets breached, and the Support Desk...

IT First Line SupportSalary plus BenefitsJohannesburgJob PurposeThe role of First Line Support is to correctly handle customer, colleague, and supplier support queries at the first point of contact.QUALIFICATIONS & EXPERIENCE MS SQL Server (SQL queries, handling, writing) Azure Active DirectoryPrevious experience in 1st Line support role Understanding of...

About our client:One of the top IT companies in South Africa, where innovation seamlessly intersects with reliability. Established in 1995, our client has consistently led the charge in delivering exceptional IT Support and Services across diverse business sectors in South Africa.About the role:They aim for 100% no tickets breached, and the Support Desk...

United Telecoms a division of United Business Solutions is looking for a new team member to join us on our National Cloud PBX Support Desk, based in Rivonia, Johannesburg.This position will be part of a fast-growing division in a cutting-edge sector of the Business-to-Business Telecoms sector specifically focused on installing and supporting an Asterisk PBX...

Are you looking for a career where you can make an impact and progress quickly? Are you looking to work in one of the best service desks in the region? Our client is looking for someone who will take charge and lead our team to success**Key Roles and Responsibilities: - Responsible for managing a team of service desk agents. Contribute to the process of...

Job purposeThe engineer will provide effective IT assistance across the entirety of the SevenC customer base. The position is responsible for supporting and maintaining the Server and Desktop operating systems and general support of all IT-related hardware/software across a large variety of customers. As a second line engineer there will be an expectation to...

Responsible for Level 1 support of any issue raised by a customer.Education (Formal Qualification required)MinimumGrade 12Knowledge of general accounting / bookkeeping proceduresProficient in relevant computer softwareExperience (Minimum Experience required - type and number of years)Office administration Year(s) 1-3 yearsOutput 1 GSS Service desk Level one...