Maintenance Manager. New, Luxury Game Lodge. 2.5

3 weeks ago


Cape Town, South Africa HotelJobs.co.za Full time

**About Us**: Our new luxury tented game lodge, located amidst breathtaking Karoo beauty, offers an unparalleled experience of elegance, comfort, and adventure. We take pride in providing a high-quality dining experience that celebrates local ingredients and exceptional service, encompassing breakfast, lunch, high tea, dinner, and bespoke picnic baskets.

**Position: Maintenance Manager**

**Responsibilities**:

- Oversee all maintenance operations to ensure quality and consistency.
- Develop and maintain high standards for facility upkeep and guest satisfaction.
- Manage and train maintenance staff to deliver outstanding service.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas for maintenance needs.
- Coordinate with other departments to ensure seamless guest experiences.
- Handle guest inquiries, complaints, and feedback related to maintenance issues professionally and efficiently.
- Monitor inventory and supplies to ensure readiness for maintenance activities.
- Maintain a discreet and professional demeanor at all times.
- Ensure compliance with health and safety regulations.

**Key Performance Indicators (KPIs)**:

- ** Guest Satisfaction**: Maintain high levels of guest satisfaction with maintenance services.
- ** Quality Assurance**: Ensure consistent quality in facility upkeep and maintenance.
- ** Staff Training & Development**: Implement effective training programs to enhance maintenance performance and service delivery.
- ** Cost Control**: Manage maintenance budget to meet financial targets without compromising quality.
- ** Health & Safety Compliance**: Adhere to and enforce all health and safety regulations.
- ** Inventory Management**: Monitor and maintain optimal inventory levels to prevent shortages or excess.
- ** Efficiency**: Ensure timely and efficient maintenance operations to meet guest expectations.
- ** Guest Personalization**: Ensure personalized services that cater to individual guest preferences.
- ** Team Collaboration**: Foster a positive and productive work environment through effective communication and teamwork.
- ** Maintenance Coordination**: Collaborate with other departments to address any issues promptly.

**Qualifications**:

- Proven experience as a Maintenance Manager or similar role in a luxury hospitality setting.
- Strong leadership and management skills.
- Excellent communication and interpersonal abilities.
- Up-to-date knowledge of maintenance trends and best practices.
- Strong organizational and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment.
- Diploma in Maintenance Management or a similar field is advantageous.

**Benefits**:

- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A unique and picturesque work environment.

Join us in creating unforgettable experiences.



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