Group Specialist Strategic Organisational Change

5 months ago

Johannesburg, South Africa Believe Resourcing Full time

**About our Client**:
Our client is a leading financial services group in South Africa offering wholesale and retail banking services as well as insurance, asset management, and wealth management.

**Package**:
12 Month Contract

Hybrid Working Environment

Salary - Based on your experience

**About the Role**:

- Product Design
- Process Re-imagination
- Technology Enablement
- Digitalisation
- Service Delivery Model Operationalisation
- People (cross stakeholder)

**Experience and Qualifications**
- Relevant B degree or studying toward the completion of a relevant B degree in Humanities / Commercial related field
- Minimum 5-8 years’ experience in delivering people change initiatives with proven track record of business impact including behavior and mindset change (sustainable)
- Experience in supporting Enterprise HR product & service (people, process, systems) with preference to experience in digital business models & agile transformations
- Proven track record in getting things done
- Proven track record in stakeholder engagement &
- facilitation at all levels in the organisation
- Proven track record in commercial & strategic partnering to business including exceptional diagnostic & analytical capabilities
- Proven track record in communications (all forms) design and execution - this includes the ability to write a coherent strategic change narrative and the ability to integrate subsequent change messages to the overarching strategic change narrative
- Proven track record in delivering change with corresponding business impact
- Deep Expertise in Human Resources & Change Management domains with a preference to experience in workforce experience transformation
- Demonstrates an agile/growth mindset - Agile/ Scrum certifications are a BONUS (Certified Scrum Master, Certified Product Owner or the SAFe SM/PO certifications)
- Demonstrated expertise as a coach, solutioneer and thought leader
- Demonstrated experience in designing, developing, and implementing organizational change solutions of across business & workforce segments.
- Experience facilitating small and large group design thinking, solutioning and/ or learning sessions with a variety of audiences, including senior leadership
- Demonstrated ability to promote a diverse and inclusive work environment
- Skilled collaborator as part of a team, but can work independently to deliver results
- Comfortable working on multiple projects in a fast
- paced environment with a strong focus on enabling and driving transformational change
- Willing to roll up their sleeves and do what it takes to get the job done

**Accountabilities**
- Leverage strong commercial and business specific knowledge, workforce experience, HR domain and change management expertise to build trusted strategic partnerships across the value chain
- Translate elements of the Human Capital strategy and product & service visions into an integrated change and communications management approach (cross stakeholder, segment, business unit/cluster, channel)
- Meaningfully engage a broad range of stakeholders (e.g. leaders, users, line managers and business leaders, employees, HR product owners and their respective teams, shared services support teams, cluster HR teams) etc. to facilitate change management solutioning within product & service teams
- Define ‘what good looks like’ for all change initiatives and measure it (before, during and post the change). What good looks like must include a focus on experience, efficiency & effectiveness (real tangible business impact)
- Change solutions must include: defining the change, planning the change, implementing the change and measuring and sustaining the change long term
- Build strong cross Enterprise relationships to successfully and credibly influence, implement and translate change initiatives and programs into meaningful business results that includes shifting mindsets and behaviours
- Be known as a trusted advisor with credibility to drive business results across stakeholder groups with commercially relevant, practical, fit for purpose solutions
- Shift change management beyond the obvious campaigning and communication strategies to drive sustainable and meaningful change led by appropriate stakeholders e.g. change isn’t something done to people, but something people adopt and spread in regular engagement, re-languaging etc.
- Coach and build change management capability (people, process & technology) across stakeholder groups and over time, reduce the dependency on a ‘person / group of persons’ to deliver change (make change a way of life around here)
- Leverage experience & intimate cross cluster insights to successfully contribute to the design and continuous improvement of change management practices in the organization
- Be courageous and bold in the implementation of change practices and pivot the function beyond ‘order taking’ to ‘delivering meaningful mindset, behavior and business related shifts’
- Continuously

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