Group Specialist Strategic Change

7 months ago

Johannesburg, South Africa Isilumko Staffing Full time

**Group Specialist: Organizational Change**
- **Product Design**:

- **Process Re-imagination**:

- **Technology Enablement**:

- **Digitalization**:

- **Service Delivery Model Operationalization**:

- **People (cross stakeholder)**

**Strategic Organizational Change**:

- Leverage strong commercial and business specific knowledge, workforce experience, HR domain and change management expertise to build trusted strategic partnerships across the value chain.
- Translate elements of the Human Capital strategy and product & service visions into an integrated change and communications management approach (cross stakeholder, segment, business unit/cluster, channel).
- Meaningfully engage a broad range of stakeholders (e.g. leaders, users, line managers and business leaders, employees, HR product owners and their respective teams, shared services support teams, cluster HR teams) to facilitate change management solutioning within product and service teams.
- Change solutions must leverage multiple channels (e.g. digital, face to face) and techniques most suited to the type of change being implemented e.g. branding, communications, training, engagement platforms, technology, process facilitation, change coalitions.
- Define ‘what good looks like’ for all change initiatives and measure it (before, during and post the change). What good looks like must include a focus on experience, efficiency, and effectiveness (real tangible business impact).
- Change solutions must include defining the change, planning the change, implementing the change, and measuring and sustaining the change long term.
- Build strong cross Enterprise relationships to influence, implement, and translate change initiatives and programs into meaningful business results that includes shifting mindsets and behaviors successfully and credibly.
- Be known as a trusted advisor with credibility to drive business results across stakeholder groups with commercially relevant, practical, fit for purpose solutions.
- Shift change management beyond the obvious campaigning and communication strategies to drive sustainable and meaningful change led by appropriate stakeholders e.g. change isn’t something done to people, but something people adopt and spread in regular engagement, re-language.
- Coach and build change management capability (people, process, and technology) across stakeholder groups and over time, reduce the dependency on a ‘person / group of persons’ to deliver change (make change a way of life around here).
- Leverage experience and intimate cross cluster insights to successfully contribute to the design and continuous improvement of change management practices in the organization.
- Be courageous and bold in the implementation of change practices and pivot the function beyond ‘order taking’ to delivering meaningful mindset, behavior, and business-related shifts.
- Continuously re-invent change practices used based on a critical review of lessons learnt as well as a curious review of global change practices and examples.

**Delivery Management & Embedment**:

- Lead the scoping, planning, prioritization, and implementation of people change for a product / service across the business.
- Work collaboratively with product and service team to assess organizational change readiness and define the implications of the outcomes of these assessments.
- Work with product owners to assess the extent to which change is embedded in program(s) and projects and to mitigate for identified gaps.
- Implement processes and routines to identify people change risk throughout the change process and proactively facilitate risk mitigation strategies with product and service teams.
- Strategically and operationally monitor and report on the performance and impact of the change solutions across workforce segments.
- Leverage insights from performance and impact measurement to continuously improve and evolve the change strategies and solutions identified for the product and service (JIT) 03 Finance, Risk and Governance.
- Show business and commercial impact of specific product and service change strategies, programs and initiatives at a product and service level.
- Provide input into overall business case change assumptions, and track change and communications spend for products and services against budget.
- Identify product and service change risk and recommend strategies and processes to Product Owners to mitigate against these (short, medium, and long term).
- Ensure alignment of all product and service change initiatives with any defined Group and Regulatory standards that are defined in Client.
- Manage and align to the organization risk and governance frameworks as it relates to all product and service specific change initiatives (e.g. policies, reporting).
- Consistently deliver change interventions on time and on budget 04 People.
- Coach and mentor peers, product owners, leaders, on the change and change enablement.
- Conduct peer reviews, testing

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