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Distance Learning Manager
2 months ago
**Job description**
Richfield is looking for a well-organized, energetic, and dynamic Distance Learning Manager to actively provide planning and management for all academic related activities within Distance Learning Department.
The Distance Learning Manager is responsible for the effective planning and management of all academic related activities in the DL Department with a focus on delivery of academic support to students. This includes planning and piloting of new learning support initiatives within the department. The programme manager must maintain student satisfaction and enhance their quality of learning experience. Another focus is to enhance retention and throughput. The manager is also involved with planning and execution of DL workshops hosted by the academic team for students, overseeing DL support centres.
**The role includes but not limited to**:
- Manage the registrations on ITS to ensure they are completed correctly, and all learner details are accurately updated on ITS
- Ensure contact is maintained with the learner upon registration until the student graduates.
- Manage a team of 4- 5 Programme administrators
- Work in correlation with the academic team
- Manage student queries, ensuring that the turnaround time is met
- Manage DL requirements with the relevant campuses
- Manage the examination process with all the relevant stakeholders
- Manage internal queries, branches, and student consultants
- Manage monthly internal departmental audits
- Manage adhoc tasks assigned by the Director
- To manage the academic rollout of the programme
- Ensure academic timetables, and content are created and managed for the programme
**Workshops/ support classes**
- Manage scheduled workshops and support classes
- Manage learner feedback geographically according to the programme
- Manage student communications on a weekly basis, notification of upcoming workshops/exams/assignments due dates,
- all workshops must be managed by the Distance Learning Manager
**Knowledge/Skills**
- Excellent Computer Skills
- Outstanding Communication Skills (Oral and Written)
- Interpersonal Skills
- Control and monitoring
- A comprehensive knowledge and understanding of Higher Education
**Qualification**:
- Minimum of a relevant Honours degree, preferably MBA
**Experience**
- At least 3- 4 years management experience
- Academic experience would be an added advantage
Ability to commute/relocate:
- Umhlanga, KwaZulu-Natal: Reliably commute or willing to relocate with an employer-provided relocation package (required)
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