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Learning and Development Facilitator
4 weeks ago
About Us:
At Outworx, we’re not just a BPO; we’re a dynamic hub for service and sales excellence We're on the lookout for an enthusiastic and experienced Facilitator to bring our training programs to life.
The Role:
As a Learning and Development Facilitator, you'll play a crucial role in shaping our contact centre superheroes. Your responsibilities will include conducting energizing training sessions, developing cutting-edge training materials, and guiding our team to deliver stellar customer experiences.
**Requirements**:
- Matric or equivalent NQF 4 level
- Minimum of 2 years Facilitation experience within a Call Centre/ BPO environment
- Exceptional communication and coaching abilities
- Facilitator qualifications advantageous
- Computer Literacy
- Flexible to work shifts
**Responsibilities**:
- Develop and lead engaging training sessions for our team
- Craft innovative training materials to keep our agents at the top of their game
- Monitor and evaluate the effectiveness of training programs
- Collaborate with management to continuously enhance training methodologies
- Elevate our customer service game by inspiring and guiding our team
Why Join Us?
- Exciting Environment: Fun and supportive culture that encourages growth
- Growth Opportunities: Room for career progression and personal development
- Rewards: Competitive salary
If you're passionate about transforming operations and unleashing the potential of our team, we want to hear from you
