Customer Service Coordinator
6 days ago
My client, a well established and highly respected manufacturer in the access automation space are looking for an experienced customer service coordinator.
**Non-negotiable**:
Existing experience in SAP and telephonic conflict resolution.
**Your role will include**:
You will allocate the day-to-day tasks of the technical department.
Ensure all admin work and SAP transactions are captured timeously.
Ensure excellent repair turnaround times and communication are exceptional at all times
Conflict resolution
Ability to engage, keep calm and solution focused and able to escalate where necessary.
Accurate capturing and processing of relevant SAP transactions
Comply with the repair process, with special attention given to the booking in, and quotation process.
Liaise and coordinate updates and communications between client, customer service technicians, and repair team
Order spares required for repair team, and advise on shortages and delays
Oversee daily task allocations for the mechanical team
Contact client regarding quote on repairs, request go-ahead etc
Manage client’s repairs and paperwork
Communicate all delays timeously with customers
Provide basic technical support and advice to clients
Keep accurate records of all transactions within the repairs and customer service departments
Resolve customer complaints efficiently
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