Customer Service Coordinator
2 days ago
The Customer Service Receptionist role at Placement Point (Pty) Ltd is a fantastic opportunity for an experienced professional to join our team and contribute to providing exceptional customer service.
About the RoleWe are seeking a highly organized and efficient individual to manage our switchboard and front desk, while being an active member of our Customer Services team. The primary responsibility of the Customer Services team is to ensure that customers receive a smooth, professional, and efficient service each time they place an order or make an enquiry.
This includes managing quotations, COD orders, courier services, customer queries, backorders, goods returned, complaints, and credit requests. The successful candidate will have excellent telephone technique, good attention to detail, and excellent written and oral communication skills.
Key Responsibilities:
- Manage the switchboard and front desk efficiently
- Provide exceptional customer service via phone, email, and in-person
- Process orders accurately and efficiently
- Reconcile EPS, Surgitrack, and Orderwise orders from Macola to the systems
- Check stock levels regularly and note any out-of-stock items on the CS Board
- Prepare monthly reports
- Handle customer enquiries and queries
- Review orders by comparing them to the original order and print invoices where necessary
- Filing of all completed invoices and quotations
- Capture orders into Macola accurately and ensure prices are as per the approved pricelist for that customer
- Orderwise orders captured within 30 minutes of receipt
To be considered for this role, you should have:
- Maturi (Grade 12)
- A minimum of 5 years' experience (2 of them in a similar position)
- Excellent telephone technique and good attention to detail
- Excellent written and oral communication and interpersonal skills
- Organizational skills with the ability to perform multiple tasks simultaneously
Estimated Salary: R250,000 - R300,000 per annum
About UsPlacement Point (Pty) Ltd is a well-established business based in Edenvale. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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