Customer Service Coordinator Internship

4 weeks ago

Johannesburg, South Africa Abbott Laboratories Full time

**Job Title**

**Customer Service Coordinator Internship**

**About Abbott**

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

**Working at Abbott**

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

**The Opportunity**

This position works out of our South Africa affiliate in the rapid diagnostics division. In this division our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges. Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe.

The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology.

The Customer Service Coordinator role is the first point of contact to support various customers such as Hospital’s, GP’s, Pharmacies and Patients as well as our key distributors across Europe.

The Customer Service Coordinator Intern will be responsible for a variety of tasks including order processing, problem solving, admin support for our commercial sales team and logistic support for both our internal and external customers.

**What You’ll Do**
- Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
- Review and maintain customers open orders on a daily basis.
- Investigate and resolve order processing issues reported by customers and working cross-functionally with other departments to resolve customer queries.
- Collaborate with other departments to ensure accuracy of data maintained on SAP
- Keeping customer account changes up to date and communicated to the commercial sales team.
- Keep up to date on products, inventory levels, special requirements and promotions, communicated from various departments to support the delivery of an excellent customer service.
- Communicate regularly with your Team Lead of all changes, issues and potential concerns with any customer accounts. Employees are empowered to share ideas and to drive and support continuous improvement.
- Work with our central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries. Complete all customer or staff requested reporting supporting internal and external data requests.
- Develop and maintain fruitful customer and internal colleague relationships.
- Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.
- Other ad-hoc duties as assigned.

**Required Qualifications**
- Must have a Business Administration, BCom Financial management, Business Informatics degree/diploma or related.
- Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems
- Must have not worked or completed another internship.
- No experience required (fresh Graduate).

**Preferred Qualifications**
- Excellent time management skills, be able to work under pressure to meet deadlines.
- Good attention to detail
- Excellent written and spoken communication skills in English.
- Energetic, highly motivated

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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