Customer Service Coordinator

2 weeks ago


Johannesburg, South Africa SRN Group Full time

**Your role will include**:

- Conflict resolution
- Ability to engage, keep calm and solution focused and able to escalate where necessary.
- Accurate capturing & processing of relevant SAP transactions
- Comply with the repair process, with special attention given to the booking in, and quotation process.
- Liaise & co-ordinate updates & comms between client, customer service technicians, and repair team
- Order spares required for repair team, and advise on shortages &delays
- Oversee daily task allocations for the mechanical team
- Contact client regarding quote on repairs, request go-ahead etc
- Manage clients repairs and paperwork

Communicate all delays timeously with customers

Provide basic technical support and advice to clients

Keep accurate records of all transactions within the repairs & customer service departments

Resolve customer complaints efficiently


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