Customer Service Coordinator, Parts Africa
6 months ago
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution.
**Your Impact**
- Liaise with internal functions to support Customer Service-related queries, within targeted response times.
- Work with internal departments in order to resolve issues affecting dealer aftersales performance.
- Follow up on customer back orders, in line with order category resolution objectives.
- Prioritize actions in liaison with Logistics, in order to improve delivery promises and inform Dealers / Distributors accordingly.
- Proactive use and follow up of the VOR backorder escalation process.
- Proactive feedback to Dealers / Distributors, to communication actions undertaken to resolve customer issues (Part lead time, shipment tracking, part identification, systems info & training).
- Handle / answer pricing queries and update ACMs on ongoing issues / process.
- Liaise with and support the logistics coordinator - Southern Africa, to resolve customer freight, service quality issues, and identify opportunities for service improvement.
**Your Experience and Qualifications**
- Diploma / Degree level based.
- Experience in Export Customer Service in a related industry.
- Sound knowledge of the Parts and Aftermarket business from both a general and market specific perspective.
- Sound knowledge of export procedures and documentation.
- An awareness of Supply Chain and Logistics procedures.
**Your Benefits**
AGCO South Africa offers a value proposition to our employees, whereby we value our employees, teamwork and have a welcoming culture, inspired by our 3 Tractors at the Main building entrance. Our employee benefits / programmes are benchmarked within the market and with AGCO globally. These include Health Insurance Benefits (Day-to-day & Major medical care needs), Risk Insurance Benefits (Disability, Life Cover, etc.), Retirement Planning Benefits, and Free Employee Assistance Programmes (EAP) to cater for those life events / unforeseen circumstances causing stress or when good, confidential advice & support is needed.
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
-
Customer Service Representative
4 weeks ago
Johannesburg, Gauteng, South Africa World Courier South Africa (Proprietary) Ltd. Full timeAbout the RoleThe Customer Service Representative will be responsible for ensuring the smooth operation of the Johannesburg Customer Service Department, adhering to SOPs, Work Instructions, and policies.Key ResponsibilitiesHandle client inquiries via phone or email, ensuring transparent and timely responses.Book shipments via Nova Software systems, including...
-
Customer Service Representative
1 month ago
Johannesburg, Gauteng, South Africa World Courier South Africa (Proprietary) Ltd. Full timeJob Title: Customer Service AgentAt World Courier South Africa (Proprietary) Ltd., we are seeking a highly skilled and motivated Customer Service Agent to join our team in Johannesburg, South Africa.Job Summary:The Customer Service Agent will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and...
-
Luxury Retail Customer Service Lead
4 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeLuxury Retail CRMKey Responsibilities include managing the CRM for our 3 Luxury stores in South Africa, based in Sandton with occasional travel to other regions.RequirementsA proven track record in Luxury Retail, with a deep understanding of CRM and excellent relationship management skills.The Client Relations Manager will play a key role in building,...
-
Recruitment Coordinator: Africa
5 months ago
Johannesburg, South Africa DHL Full timeBE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY - Deutsche Post DHL Group is the world’s leading logistics and mail company. - We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one...
-
Customer Service Coordinator
6 months ago
Johannesburg, South Africa Richemont Full timeReference Code: 94822**Customer Service Coordinator**: - Richemont- Johannesburg, GT, ZA- PermanentRichemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the...
-
Customer Service Coordinator
3 days ago
Johannesburg, Gauteng, South Africa Dante Personnel Full timeWe are seeking a highly organized and skilled Customer Service Administrator to join our team at Dante Personnel in Cape Town.This is a full-time opportunity that offers a competitive salary, commensurate with industry standards in South Africa. Based on market research, we estimate the salary for this role to be around R 250,000 - R 300,000 per annum,...
-
Parts and Service Operations Coordinator
5 days ago
Johannesburg South, South Africa WeBuyCars Full timeWe are seeking a detail-oriented Parts and Service Operations Coordinator to support our team at WeBuyCars. As a key member of the team, you will be responsible for managing purchase orders, resolving system-related issues, and ensuring accuracy in financial transactions.Key Responsibilities:Purchase Orders: Manage purchase orders from inception to...
-
Customer Service Representative
1 week ago
Johannesburg, Gauteng, South Africa SPEEDAF LOGISTICS SOUTH AFRICA (PTY) LTD Full timeAbout UsSpeedaf Logistics South Africa (Pty) Ltd is a leading logistics company in South Africa that provides exceptional customer service to its clients. Our mission is to deliver fast, reliable, and cost-effective solutions to meet the needs of our customers.Job SummaryWe are seeking an experienced Customer Service Representative to join our team. The...
-
Customer Service Coordinator Internship
6 months ago
Johannesburg, South Africa Abbott Laboratories Full time**Job Title** **Customer Service Coordinator Internship** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn,...
-
Customer and Procurement Coordinator
1 month ago
Johannesburg, Gauteng, South Africa CFAO Full timeJob OverviewWe are seeking a highly organized and detail-oriented Customer and Procurement Coordinator to join our Africa Mobility Solutions Parts Department in Johannesburg, South Africa.The successful candidate will be responsible for supporting the African Market with spare parts procurement, ensuring timely and efficient delivery of parts to...
-
Customer Service Representative
6 months ago
Johannesburg, South Africa Pollock and Associates Full timeCustomer Service Representative Manufacturing Johannesburg North, Johannesburg - Gauteng - South Africa Lead the charge in delivering unparalleled customer satisfaction across Southern and Eastern Africa. You will be responsible for ensuring seamless order administration and exceptional customer experiences. With a minimum of 5 years of experience in a...
-
Country Coordinator South Africa
2 weeks ago
Johannesburg, South Africa PUM Full time**We are seeking a new country coordinator for South Africa Johannesburg (unpaid/volunteer), as we scale our initiatives in South Africa. You'll collaborate closely with our current country coordinator South Africa Cape Town, leading the country team. Are you driven to make a real difference by empowering ambitious entrepreneurs in building a structurally...
-
Customer Service Coordinator
2 weeks ago
Johannesburg, Gauteng, South Africa Vontier Full timeVontier is a global leader in industrial technology, and as a Customer Service Consultant at our company, you will play a crucial role in driving customer satisfaction and retention. We are seeking an experienced professional to join our team and lead the way in delivering exceptional customer experiences.As a key member of our customer service team, you...
-
Customer Service Representative
2 weeks ago
Johannesburg, Gauteng, South Africa World Courier South Africa (Proprietary) Ltd. Full timeWe are seeking a skilled Customer Service Representative to join our team at World Courier South Africa (Proprietary) Ltd.Job SummaryThe ideal candidate will be responsible for handling client inquiries, providing excellent customer service, and ensuring smooth operations in the Johannesburg office. As a key member of our team, you will work closely with...
-
Customer Service Coordinator
3 weeks ago
Johannesburg, Gauteng, South Africa The Corporate Circle Full timeThe Corporate Circle is seeking a highly skilled Customer Service Coordinator to join their team.Salary: R22 000 CTC per annumThis role requires the ability to work in a fast-paced environment, managing and maintaining sales documents with precision and accuracy.Key Responsibilities:Prepare and manage sales documents such as proposals, quotes, and...
-
Customer Service Coordinator
3 weeks ago
Johannesburg, Gauteng, South Africa Placement Point (Pty) Ltd Full timeA well-established business based in Edenvale is seeking a highly skilled Customer Service Coordinator to join its team. This role is responsible for managing the switchboard and front desk of the office, while being an active member of the Customer Services team.The primary responsibility of the Customer Services team is to manage the customer ordering...
-
Parts Procurement Specialist
1 month ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeService Solutions is seeking a skilled Parts Procurement Specialist to join their team in Linbro Park. The ideal candidate will have experience in purchasing truck and bakkie parts, with a strong ability to negotiate prices and work well under pressure.Key Responsibilities:Purchasing truck and bakkie parts from suppliersNegotiating prices and terms with...
-
Procurement and Customer Coordinator
4 weeks ago
Johannesburg, Gauteng, South Africa CFAO Full timeJob details Profile As a key member of the CFAO Africa Mobility Solutions Parts Department, we seek a highly skilled Customer and Procurement Co-ordinator to join our team. This role is responsible for supporting the African Market with spare parts procurement, ensuring timely and efficient delivery of goods to our customers. Key Responsibilities •...
-
Truck Parts Procurement Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeWe are seeking a highly skilled Truck Parts Procurement Specialist to join our dynamic team at Service Solutions in the Gauteng Province. Our company provides reliable truck rental services at economical prices, and we are committed to delivering exceptional customer experiences.Key Responsibilities:Purchasing experience for truck and bakkie parts is...
-
Customer Service Delivery Coordinator
1 week ago
Johannesburg, Gauteng, South Africa Cletech Recruitment Full timeCletech Recruitment About the Role: We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Delivery Coordinator. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service. Key Responsibilities: Process orders efficiently, ensuring...