Customer Service
5 months ago
**Job Overview**:
**Date Posted**: Posted 6 hours ago-
**Location**: Cape Town, Western Cape-
**Job Title**: Customer Service / Sales Administrator-
**Education Level**: High School / Matric-
**Job Level**: Intermediate-
**Minimum Experience**: 3 - 5 Years**Customer Service / Sales Administrator - Cape Town.**:
Have you worked in a company that supplies consumables where you have been responsible for processing, invoicing and incoming sales orders?
Our International client based in Montague Gardens, has a new position available for their expanding Cape Town division.
We require your professional customer interaction skills, strong attention to detail and accuracy to co-ordinate with production, organise job cards, arranging shipping and manage customer orders to deadline requirements.
**Requirements**:
- Matric, relevant qualification advantageous
- Strong administration background and experience
- Effective communication, interpersonal and organizational skills
- Thorough knowledge of sales administration processes
- Sound decision making and good business judgment
- Positive attitude, attention to detail.
- Sound computer skills & experience
- Must have experience working on an ERP system
- Experience using SAP, highly advantageous
- Own transport preferable
**Duties and Responsibilities**:
Internal Sales Orders:
- Answer customer calls, build good relationships and assist with queries
- Process all incoming customer sales orders, customer invoices and credit notes
- Co-ordinate with customers regarding sales orders and the sales team
- Arrange for collection or shipment of customer orders
- Co-ordinate with finance to ensure customers are loaded correctly in ERP system
- Data capture customer details into the companies CRM system
- Support customers with any quality claims and ensure the correct management is notified.
- General sales administration
- Control and manage the filing of PODs (Proof of Delivery)
Assistance for Production Team:
- Co-ordinate with production to produce required products
- Issue production orders to production
- Capturing time entries for production
- Capture production orders once complete
General:
- Control of branch petty cash
- Manage the filing system of all sales and production paperwork
- Dealing with clients with colleagues with the highest level of professionalism and integrity.
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