Customer Service Representative
6 hours ago
At EXL Service, we are looking for a skilled Customer Service Representative to join our team. This is an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service.
Salary and BenefitsWe offer a competitive salary of approximately $35,000 per annum, which is based on industry standards and takes into account the required skills and qualifications for this role.
As a Customer Service Representative, you will be the first point of contact for customers seeking assistance with their inquiries or concerns. You will need to have excellent communication and problem-solving skills to provide timely and effective solutions.
In this role, you will also be responsible for:
- Providing detailed information about products and services to customers;
- Handling customer complaints and resolving issues in a fair and efficient manner;
- Escalating unresolved grievances to senior management as necessary.
To be successful in this role, you will need to have a minimum of 1 year's experience in a contact center environment and a basic understanding of insurance concepts. A Grade 12 qualification (or equivalent) is also required.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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