Customer Service Advisor

2 weeks ago


Cape Town CBD, South Africa EXL Service Full time

receive and review the fax images and start data entry in the system Attach the fax for existing precert cases needing additional information Route callers to different departments if needed Perform an outbound call or outreach to member or provider to inform the status of the approval and/or denial of the requested authorization. Technical Skills Soft skills Process Specific Skills 12 months call centre experience Must have passed matric



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