Customer Service
6 days ago
We are seeking a friendly, professional, and customer-oriented individual to join our customer service team. The Customer Service Representative will be responsible for providing excellent service and support to customers, ensuring that inquiries, issues, and complaints are addressed promptly and effectively. This position requires strong communication skills, problem-solving abilities, and a genuine desire to assist customers. Key Responsibilities: Customer Support: Answer customer inquiries via phone, email, chat, or in person. Provide accurate information about products, services, and policies. Problem Resolution: Address customer concerns, issues, and complaints in a calm, professional, and efficient manner. Resolve issues in a timely and satisfactory manner, escalating as needed. Product Knowledge: Maintain a deep understanding of the company’s products and services to effectively assist customers and provide relevant information. Order Management: Process customer orders, returns, exchanges, and cancellations. Ensure orders are fulfilled accurately and promptly. Record Keeping: Maintain accurate records of customer interactions, transactions, feedback, and complaints. Follow-up: Ensure follow-up with customers to confirm satisfaction and gather feedback on service provided. Collaboration: Work closely with other teams, including sales, billing, and technical support, to ensure customers’ needs are met. Customer Feedback: Gather customer feedback to improve processes, products, and overall customer experience. Required Skills & Qualifications: Communication Skills: Excellent verbal and written communication skills with the ability to listen actively and provide clear responses. Problem-Solving: Strong ability to troubleshoot customer issues and find effective solutions in a timely manner. Customer-Focused: A genuine desire to help and engage with customers and a commitment to providing top-notch service. Attention to Detail: Ability to maintain accurate records, handle multiple inquiries at once, and pay attention to details. Technical Proficiency: Familiarity with customer service software (e.g., CRM systems) and Microsoft Office or similar applications. Multitasking: Capable of managing multiple tasks or conversations simultaneously in a fast-paced environment. Team Player: Ability to work well in a team environment while also being able to handle tasks independently. Time Management: Strong organizational and time-management skills to prioritize tasks and meet deadlines. Preferred Qualifications: Experience: Prior experience in customer service, retail, or call center environments is a plus. Education: High school diploma or equivalent required. Bachelor’s degree in business or a related field is a plus. Language Skills: Bilingual abilities (e.g., English/Spanish) are an advantage. Working Conditions: Regular office hours or shifts as determined by company needs. Occasional overtime may be required based on business demands. Ability to work in a high-energy, fast-paced environment. Benefits (optional): Health and dental insurance Paid time off (PTO) Retirement plan options Employee discounts Professional development opportunities
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Customer Service Consultant
2 weeks ago
Cape Town, South Africa KAAP - International Customer Service Full time**German Speaking Customer Service Consultant** Are you ready for the next step in your career? Tired of working on the weekends and night shifts and ready to work in a cool and hip Office space, with rooftop, pool and bar in Cape Town’s city centre? - **Be part when a new Customer Service Team, pushes the phrase - "Work smart, not hard" to its limits.**...
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Customer Services Coordinator Bookings
7 days ago
Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Exports Full time**J**OB PURPOSE & PRIMARY JOB RESPONSIBILITIES**: **Day-to-day operations**: **Execution of the day to day activities in order to facillitate the customers' bookings.** **Timely identify and escalate gaps in the SOP's and Offshore performance.Actively monitor Customer/vessel allocation.** **Work on self-performance and identify improvements.Actively keep...
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Customer Marketing Manager
6 days ago
Cape Town, South Africa Service Solutions Full timeInternational market leader in Premium brands is seeking to employ a CMM to join their ever growing teamDevelop, implement and analyze customized shopper marketing plans on different brands toward all wholesale, pharmacy, groceries and forecourts customers to meet the companys business goals and to reach each sell-in / sell-out target throughout the year.Key...
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Customer Services
6 days ago
Cape Town, South Africa SA COMMERCIAL Full timeWe now have an exciting opportunity for an experienced Customer Service Centre Agent! **Job Description**: We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers across multiple channels. Key Responsibilities: - Query Handling...
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Customer Service
6 days ago
Cape Town, South Africa One and Only Direct Full timeRole Description: We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. This is a full-time, on-site role at One and Only Direct in Cape Town. As the primary point of contact for our customers, you will be responsible for:Addressing inquiriesResolving complaintsProcessing...
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Customer Service
6 days ago
Cape Town, South Africa One and Only Direct Full timeRole Description: We are seeking a friendly, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative. This is a full-time, on-site role at One and Only Direct in Cape Town. As the primary point of contact for our customers, you will be responsible for: Addressing inquiries Resolving complaints Processing...
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Customer Service
3 days ago
Cape Town, South Africa Infinity Group Full timeDebtline is a leading South African debt management business with our head offices in the Cape Town, CBD. We offer debt counselling and financial solutions to thousands of consumers across South Africa. We are passionate about helping people get back in control of their finances! **Job Description - Overview** We are looking for a Customer Service...
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Customer Service
1 week ago
Cape Town, South Africa DEBTCO GROUP Full time**Full Job Description** We are an established call centre based in CBD looking to expand our workforce. We are looking for dynamic agents, who learn quick and want to earn a lot of money. **Requirements**: - English with any other South African language is required, preferably Xhosa or Zulu speaking. - Basic math - Previous sales experience would be...
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Customer Service
6 days ago
Cape Town, Western Cape, South Africa Ground One Direct Marketing Full timeWe are seeking a friendly, professional, and customer-oriented individual to join our customer service team. The Customer Service Representative will be responsible for providing excellent service and support to customers, ensuring that inquiries, issues, and complaints are addressed promptly and effectively. This position requires strong communication...
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Customer Service
2 days ago
Cape Town, South Africa SimGlobal Group (Pty) Ltd Full timeWe are looking for German customer service agents with sales background for a Monday to Friday 8am to latest 7pm position, the remuneration package is as follows: - The company will contribute electricity and fibre costs, as well as a inverter to be operational through loadshedding. - Salary is R 20 000 gross with quarterly, performance incentives which are...
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Customer Service
3 days ago
Cape Town, South Africa MSD - CONSULTING Full timeREQUIREMENTS: - Matric certificate required - Customer service experience 3 years + - Well articulated - Computer literate - Basic + Commission **Job Types**: Full-time, Permanent **Salary**: R6,000.00 per month
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Customer Service
6 days ago
Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time**Responsibilities**: - Efficiently handling sales orders, ensuring accuracy and timeliness. - Capturing invoices upon receipt of stock and processing credit transactions. - Overseeing the non-muster stock from receipt to dispatch, including monthly stock takes and reporting. - Preparing back-order reports and sending updates. - Assisting with travel...
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Customer Service Manager
1 week ago
Cape Town, South Africa Ellahi Consulting Full timeCustomer Service Manager Location: Cape Town South Africa Salary: Market- Related JOB PURPOSE Reporting to the Operations Director for Africa, this position is responsible for The company South Africa Customer Services. The Customer Services Manager ensures the delivery of efficient and on-time customer service through the customer services and supply chain...
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Customer Service Manager
4 days ago
Cape Town, South Africa Ellahi Consulting Full timeCustomer Service Manager Location: Cape Town South Africa Salary: /- R 600 000 Pa JOB PURPOSE Reporting to the Operations Director for Africa, this position is responsible for The company South Africa Customer Services. The Customer Services Manager ensures the delivery of efficient and on-time customer service through the customer services and supply chain...
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Customer Service Director
3 days ago
Cape Town, Western Cape, South Africa Ellahi Consulting Full timeJob SummaryThe Customer Service Manager will lead the Customer Services team, ensuring efficient and timely customer service delivery. The role requires strong leadership and strategic thinking to drive business growth through exceptional customer experiences.Key ResponsibilitiesLead the Customer Services team, setting performance standards and measuring...
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Customer Service Agent
3 days ago
Cape Town, South Africa Isilumko Staffing Full time**Customer Service Agent** **Main purpose of the Job**: Capture and allocate customer orders accurately into the Warehouse Management System. Assign relevant checkers to prepare the orders. Liaise directly with the customers for updates, send the stock sheet reports and ensure special instructions from customers are executed. Ensure correct charges are...
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Customer Service Manager
2 days ago
Cape Town, South Africa CaRRoL BoYeS Full timeCarrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...
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Customer Service Consultant
5 days ago
Cape Town, South Africa O'Brien Recruitment Full timeA leading company in the brand enhancement and print industry, is seeking a dynamic and experienced individual to join their team as a Customer Services Consultant. They are committed to delivering superior service and value to their clients, and are looking for a professional who shares their dedication. **Educational Requirements**: - Matric with...
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Customer Service Manager
5 days ago
Cape Town, South Africa O'Brien Recruitment Full time**Role Duties and Responsibilities**: - Develop and implement customer service policies and procedures to improve overall customer experience - Track and monitor key customer service metrics and report on performance to senior management - Collaborate with other departments to identify and resolve any issues impacting customer satisfaction - Implement...
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Customer Service Director
4 days ago
Cape Town, Western Cape, South Africa VirtuHire Full timeWe're seeking a dynamic leader to oversee customer service operations and drive exceptional player experiences at VirtuHire.The ideal candidate will possess strong leadership skills, excellent understanding of customer support tools, and knowledge of gambling industry regulations and best practices.Key ResponsibilitiesLead, mentor, and develop a team of...