Customer Service Ambassador

1 month ago


Cape Town CBD, South Africa EXL Service Full time

About the Role

We are seeking a highly skilled Customer Service Ambassador to join our EXL Service team in Cape Town. As a key member of our operations, you will be responsible for delivering exceptional customer experiences while handling INBOUND insurance queries.

Key Responsibilities:

  • Ensure a positive customer experience through accurate and timely issue resolution
  • Process new business, renewals, amendments, and cancellations of policies while maintaining accuracy of customer data
  • Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Achieve operational metrics/SLAs by adhering to call and customer account handling policies and procedures
  • Maintain knowledge of Operations and Corporate Compliance, Policies, and Procedures as well as Best Practices when conducting business with customers
  • Participate in weekly and monthly coaching sessions to enhance skills and performance
  • Stay up-to-date with ongoing trainings associated with role and business unit objectives

Requirements:

  • 6 months contact centre experience
  • Matric certificate required
  • South African citizenship
  • Cape Town residency
  • Strong customer service skills and effective communication
  • Well-spoken (voice assessment will take place)

What We Offer:

In exchange for your hard work and dedication, we offer a competitive salary of R120 000 - R180 000 per annum, depending on experience, plus benefits that include a rotational shift schedule of 9 hours from 2pm to 3am, Monday to Friday, allowing you to balance your work and personal life effectively.



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