Customer Services Coordinator Imports

1 week ago

Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

**Job Purpose**

Ensure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures**.**

**Primary Job Responsibility**

In the role as a Customer Services Coordinator, Import, the successful incumbent will be exposed to and expected to do the following:

- Accurate processing and coordination of customer requests to ensure that all import carrier and merchant instructions are processed effectively
- Timely identify and escalate gaps in SOP’s and offshore performance.
- Ensure that cargo is released against presentation of the original B/L and that freight and charges are collected.
- Work on self-performance and identity improvements.
- Actively keep abreast on sector and internal knowledge development.
- Ensure quality standards and KPI’s are met to maintain and enhance service to customers.
- Continuous review of best working practices to improve effectiveness and productivity.
- Ensure correct invoicing and full cost recovery, optimising revenue.
- Commercial decision making and problem solving First point of entry for resolving customer (cargo)claims, queries and disputes.
- Actively promote, sell and develop the use of ecommerce.
- Occasionally represent ONE organisation in joint visits with Sales team.
- Ensure that all processes and transactions are fully compliant with company rules and regulations.
- Ensure good collaboration, communication of staff within departments and other functional areas.
- Communicate effectively with customers and advise customers with a pro-active approach.
- Ensure timely and correct communication with authorities eg. Customs, Port Health etc Arrange regular department meetings for team.
- Proactively follow
- up and keep customer informed of any issues or changes to their shipment.

**Required Skills & Competences**
- Demonstrable sector experience (at least 3 years of shipping knowledge preferred)
- Good working knowledge of MS office (outlook/word/excel) and Google Applications.
- Articulate, clear oral and written communications skills in English and local language.
- High attention to detail and accuracy.
- Business Awareness and commercial acumen.
- Customer Focus.
- Communication.
- Problem Solving.
- Planning and Organisation
- Decision Making.
- Teamwork.
- Ability to work under pressure.
- Ability to prioritise own workload.
- Reliable and excellent time management skills.

  • Customer Services Coordinator Imports

    2 weeks ago

    Cape Town, Western Cape, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

    Job PurposeEnsure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department's daily functions and procedures.Primary Job...

  • Customer Services Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa Ocean Network Express Full time

    A vacancy exists for a __CS COORDINATOR __within ONE's __Customer Service __Department. To Ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro- actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the...

  • Import/export Coordinator

    3 weeks ago

    Cape Town, South Africa Time Personnel Full time

    **REQUIREMENTS** - Matric, relevant qualification advantageous - 10 years experience in similar role - Sound accuracy, literacy and numeracy skills. - Fluent in English is a must - Ability to work independently and as part of a team. - Reliable and excellent time management skills. - Good communication and negotiation skills. - Ability to work under...

  • Import Administrator/import Coordinator: Epping

    6 days ago

    Cape Town, South Africa Isilumko Staffing Full time

    Import Administrator/Import Coordinator: Perm: Epping: Cape Town - Female applicants are invited to apply._ This invitation is for an experienced Import Administrator to join the client within the Packaging Solutions Industry and take responsibility for: - All Import duties - Country from where imports will be made: China - Stakeholder relationships - 360%...

  • Import Administrator/import Coordinator: Epping

    2 weeks ago

    Cape Town, Western Cape, South Africa Isilumko Staffing Full time

    Import Administrator/Import Coordinator: Perm: Epping: Cape Town Female applicants are invited to apply._This invitation is for an experienced Import Administrator to join the client within the Packaging Solutions Industry and take responsibility for:All Import duties Country from where imports will be made: China Stakeholder relationships 360%...

  • Ambassador / Customer Services Coordinator

    3 weeks ago

    Cape Town, South Africa Femminit Recruitment Full time

    **Key Skills and Experience** - Grade 12 - Previous experience in a customer relationship environment - Computer literacy - Understand the importance of good customer relationship skills **Key Accountabilities/ Principal Responsibilities** Ensure that all station staff carry out and perform their duties strictly in accordance with the contract’s...

  • Onecare Service Agent

    1 week ago

    Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

    **JOB PURPOSE**: As ONECare Service Agent you are responsible for providing frontline responses to queries from our ONECare clients and provide resolutions for service issues that are brought to you through Service Cloud or other channels. You assist our SME clients with advice and solutions or educate and guide them in using ONE's growing range of customer...

  • Customer Services Coordinator

    3 weeks ago

    Cape Town, South Africa SA - Liner Business - Operations - Cape Town - Exports Full time

    **COORDINATOR CUSTOMER SERVICE EXPORT DOCUMENTATION - CAPE TOWN** **Job Purpose & Primary Job Responsibilities** **The purpose of this role is to ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro-active coordination and management of our customer portfolio and build strong customer relationships within...

  • Shipping Coordinator

    2 months ago

    Cape Town, South Africa Time Personnel Full time

    **REQUIREMENTS** - Matric, relevant qualification advantageous - 10 years experience in similar role - Sound accuracy, literacy and numeracy skills. - Fluent in English is a must - Ability to work independently and as part of a team. - Reliable and excellent time management skills. - Good communication and negotiation skills. - Ability to work under...

  • Customer Services Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa SA - Liner Business - Operations - Cape Town - Exports Full time

    COORDINATOR CUSTOMER SERVICE EXPORT DOCUMENTATION - CAPE TOWNJob Purpose & Primary Job ResponsibilitiesThe purpose of this role is to ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro-active coordination and management of our customer portfolio and build strong customer relationships within the Customer...

  • Imports Exports Clerk

    2 weeks ago

    Cape Town, Western Cape, South Africa GG Financial Recruitment Full time

    Maternity leave contract for an Imports/Exports Coordinator based in Milnerton Cape Town. Applicants should be immediately available ( start 01 June 2024), own car and 2 years minimum experience in handling import/export documentation.Key Responsibilities:Order Management:Process customer orders accurately and efficiently.Confirm order details with customers...

  • Imports Controller

    43 minutes ago

    Cape Town, South Africa Hire Resolve Full time

    Hire Resolve, a reputable Recruitment firm, is currently looking for an experienced Imports Controller for a logistics and supply chain company. As an Imports Controller, you will play a key role in managing the imports process for clients. With a focus on workplace satisfaction and finding the best candidates for clients, Hire Resolve aims to create a...

  • Imports Administrator

    3 weeks ago

    Cape Town, South Africa Excellent Meat Full time

    **Job purpose**: The Logistics Administrator will be responsible for preparing and processing all documents and permits, maintain records of all documentation for the import and track shipments to ensure that they arrive at their destinations in a precise and timely manner. **Duties and Responsibilities**: - Coordinate the collection and transportation of...

  • Import Customs Entry Clerk

    2 weeks ago

    Cape Town, South Africa OLP Full time

    Job Position: Import Customs Entry Clerk Ref: 4249 Location: Cape Town **Salary**: R25 000 to R30 000 per month CTC commensurate with experience and qualification Qualifications / Requirements: - Grade 12 - Logistics qualification or any Freight Forwarding qualification or courses highly advantageous - Experience with System - Shipshape - SDS customs...

  • Import Customs Entry Clerk

    2 weeks ago

    Cape Town, South Africa On Line Personnel Full time

    Qualifications / Requirements: - Grade 12 - Logistics qualification or any Freight Forwarding qualification or courses highly advantageous - Experience with System - Shipshape - SDS customs clearing course part 1 and 2 - minimum qualification and / or minimum of 5 years experience - Experience with general import entry - SARS knowledge regarding import VAT...

  • Import and Export Controller

    2 weeks ago

    Cape Town, South Africa SFG Engineering Services Full time

    **Job Purpose**: To ensure that the Clearing and Forwarding function has its strong footing in the company by using the best methods to improve revenue generation for the company in assisting in the efficient movement of goods by completing procedural and documentary formalities. **Requirements**: - Excellent written and verbal communication skills. - Able...

  • Imports Exports Customs Officer

    3 weeks ago

    Cape Town, South Africa Western Cape Recruitment Full time

    **Requirements**: Minimum: Customs Compliance Qualification Btech or related degree would be highly advantageous Experience: minimum of 3 - 5 years of relevant customs processes experience Advanced level of Microsoft Excel skills Proven experience of import/export regulations and laws. **Job Types**: Permanent, Full-time Application Question(s): - How...

  • Customer Service Representative

    2 weeks ago

    Cape Town, Western Cape, South Africa Braincx Inc. Full time

    Customer Service Representative (Cape Town,South Africa)Be part of an amazing journey at BrainCX and help us focus on what's most important to us - our customersAt BrainCX, we are pioneers in the EmTech Accelerator space, helping leading brands to navigate digital transformation. By integrating Generative AI with Human Intelligence, we are redefining...

  • Athlete Services Coordinator

    3 weeks ago

    Cape Town, South Africa EnableSA (Pty) Ltd Full time

    Our client is seeking an experienced Athlete Services Coordinator to join the Cape Town team - Manage athlete communications, databases, and pre-event planning to enhance the overall athlete experience. - Collaborate with the Athlete Services team for events contributing constructively to various meetings, both in the office and virtually. - Ensure timely...

  • Imports Exports Customs Officer

    3 months ago

    Cape Town, South Africa Western Cape Recruitment Full time

    **Requirements**: Minimum: Customs Compliance Qualification Btech or related degree would be highly advantageous Experience: minimum of 3 - 5 years of relevant customs processes experience Advanced level of Microsoft Excel skills Proven experience of import/export regulations and laws. **Job Types**: Full-time, Permanent Application Question(s): - How...