Ecommerce Customer Service Agent
3 days ago
Provide operational support in e-comm business unit.
**Key duties include but are not limited to**:
- Payment Queries - Solve customer queries on payments related to online orders
- Refunds - Solve customer queries related to refunds.
- Gift Card & Coupons Queries
- Customer Service
- E-commerce order & delivery queries
- Operational administration
**Requirements**:
- Matric and 5+ years experience in e-commerce and digital marketing related position.or
- Bachelors degree in digital marketing or business science.
**Key Competencies**:
- Customer Experience/Customer Focus approach.
- Product and ecosystem knowledge.
- Process skills, Understanding of e-commerce operating systems.
- Understanding of warehousing and logistics operations.
- Basic digital marketing skills.
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