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Customer Service Host
1 week ago
We are looking for an excellent customer Service Host, fluent in a minimum of two languages, who have a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.
**Key Duties and Responsibilities**:
- Must thrive on Chats, in and outbound calls, showing initiative and strong negotiation skills.
- Personally, develop relationships with clients to forge trust, loyalty, and superior service to
enhance the clients gaming experience.
- Work day and night shifts (6am - 6pm & 6pm - 6am). 2 Days on 2 Days off etc. We operate 24
hours a day.
**Minimum Education and Experience required**:
- Preferably a tertiary education.
- Minimum of 5 years within a call centre environment including night shifts.
- Knowledge of customer service principles and practices.
- Excellent relationship building skills.
- Psychological analysis ability.
- Strong negotiation skills.
**Key Competencies to Succeed**:
- Vibrant and Passionate.
- Proactive and self-motivated.
- Good team spirit.
- Adaptability.
- Attention to detail and accuracy.
- Ability to work well under pressure.
Desired Skills
- Customer Service Agent
- Customer Service Principles
- Customer-oriented
- Promoting
- Outbound calls
- Client retention
- Customer relationships
- Negotiation skills
- Fluent in English
- Strong sales background
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