X2 Service Desk Agent I

7 months ago


Sandton, South Africa iOCO Full time

JOBNUMBER

**iOCO03143**
- CONTRACT TYPE

**Contract**
- CONTRACT TYPE:
**OnSite**

**The Role**:
iOCO Infrastructure Services: Where Challengers and Innovators Thrive.

We are currently hiring for the position of **X2 Service Desk Agents** I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries, troubleshooting problems, and resolving technical issues related to hardware, software, and network systems. Excellent communication skills and a customer-oriented mindset are essential for this role.

**Skills and Experience**:
**What you’ll do**:

- Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
- Ensure that all calls are logged within ITSM tool as per the required operational processes.
- Assist team with work overload as and when required and ensure general administration work is up to date.
- Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner.
- Follow appropriate escalation procedures as and when required.
- Ensure adherence to respective client specific Operational Manuals.
- Responsibility for own career development as agreed (including own technical and functional skills).

**Your expertise**:

- 2 - 3 Years’ experience in an IT service desk environment
- 2 - 3 Customer service experience
- 1 - 2 Years’ experience in First call resolution
- Telephone Etiquette Skills

**Qualifications required**:

- Grade 12
- A+, N+
- ITIL4

**Other**:
**Other information applicable to the opportunity**:

- Contract Position
- Location: Sandton
- Work Environment: Onsite (open plan office)

**Why work for us?**

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.



  • Sandton, South Africa IOCO Full time

    iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries, troubleshooting problems, and resolving technical issues related to hardware, software, and network...


  • Sandton, South Africa iOCO Full time

    JOBNUMBER **iOCO03030** - CONTRACT TYPE **Contract** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking **X3 Service Desk Agents** I **to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical...


  • Sandton, South Africa IOCO Full time

    Job DetailsWe are seeking a highly skilled X2 Service Desk Agent I to join our IT support team at iOCO Infrastructure Services. This is a contract position based in Sandton, working in an open-plan office environment.The successful candidate will have:2-3 years' experience in an IT service desk environment.Excellent customer service and communication...

  • Front Desk Agent

    8 months ago


    Sandton, South Africa Hilton Full time

    A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer...


  • Sandton, South Africa CENTRACOM Full time

    Service Desk Agent level 1 Job Responsibilities: - Takes telephonic calls from customers requiring technical assistance - Ensures a work ticket is opened on the internal logging system - Arranges for on-site technical assistance to be provided where necessary by generating a request to the Centracom Technicians Department - Escalates more complex problems...

  • IT Service Desk Agent

    2 months ago


    Sandton, South Africa Shorza Full time

    Are you ready to kickstart an exciting career where every day brings new challenges and opportunities? Shorza is on the hunt for a passionate IT Service Desk Agent to join our vibrant team in Sandton! If you love helping people and thrive in a fast-paced environment, this is the perfect role for you! **What You’ll Do**: - Be the Hero of Support: Guide...


  • Sandton, South Africa Jai Search Consultancy Full time

    **Are you a dynamic individual with a passion for communication and a knack for speaking fluent Mandarin?** As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. **Requirements**: - Speak, read and write Mandarin fluently **Duties**: -...


  • Sandton, South Africa Jai Search Consultancy Full time

    **Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian?** As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. **Requirements**: - Speak, read and write Italian fluently **Duties**: -...


  • Sandton, South Africa Jai Search Consultancy Full time

    **Are you a dynamic individual with a passion for communication and a knack for speaking fluent German?** As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. **Requirements**: - Speak, read and write German fluently **Duties**: -...


  • Sandton, South Africa Jai Search Consultancy Full time

    Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian? As an IT Service Desk Agent , you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. Requirements -Speak, read and write Italian fluently Duties: -Receiving requests on...


  • Sandton, South Africa Jai Search Consultancy Full time

    Job TitleItalian Speaking Service Desk ExpertAbout the RoleWe are seeking a highly skilled Italian speaking IT Service Desk Agent to join our team. As an expert in resolving technical issues, you will be at the forefront of our operations, utilizing your exceptional communication skills and foundational understanding of IT to drive results.About YouAble to...


  • Sandton, South Africa IDC Full time

    To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking. - Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions - Develop and deploy solutions for all computer-related problems...


  • Sandton, South Africa Adcorp Holdings Full time

    **Synopsis** Are you a highly motivated and skilled IT professional looking for a challenging and rewarding career? If so, the Senior Technician Service Desk position is the perfect opportunity for you. - Coordinates and assists with the preparation of reports and measurements on the services provided by the service desk. - Provide support and coaching to...


  • Sandton, South Africa IOCO Full time

    We are seeking a highly skilled Service Desk Specialist to join our team. As a key member of our operations department, you will be responsible for managing and coordinating communication within our service or support environment.Key Responsibilities:Ticket ManagementAdministrationReportingQuality ControlSLA ManagementDirect User CommunicationAbout You:1-2...


  • Sandton, South Africa TalentCru Full time

    To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking.Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutionsDevelop and deploy solutions for all computer-related problems and...


  • Sandton, South Africa TalentCru Full time

    Job Description:TalentCru is seeking a Technical Service Desk Manager to join our team. The successful candidate will be responsible for managing our service desk operations, ensuring that all technical issues are resolved efficiently and effectively.Key Responsibilities:Manage the service desk team, ensuring they have the necessary resources and...


  • Sandton, South Africa IDC Full time

    Co-ordinates and assists with the preparation of reports and measurements on the services provided by the Service Desk - Provide support and coaching to service desk technicians on customer service and technical insights and trains and coaches all new employees on customer service, technical support and policies and procedures **Qualification and...

  • Service Desk Analyst

    6 months ago


    Sandton, South Africa Core Group Full time

    Core Group is looking for a Service Desk Analyst to assist the group an companies within with all things related to service and desk support on operations, networking and infrastructure. **To qualify, you'll need**: - Completed Matric. - Completed degree in IT or related will be an advantage. - At least 2-3 years of experience in desk support and problem...


  • Sandton, South Africa TalentCru Full time

    To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking. Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions Develop and deploy solutions for all computer-related problems and...


  • Sandton, South Africa TalentCru Full time

    To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking.Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutionsDevelop and deploy solutions for all computer-related problems and...