B2b Customer Service Agent

3 months ago


Sandton, South Africa Pepkor Lifestyle Full time

Key Responsibilities:

- Resolve customer issues in a timely and professional manner
- Provide product information, pricing, and quotes to clients
- Coordinate with internal teams to address customer needs and concerns
- Follow up with clients to ensure satisfaction and build long-term relationships
- Document customer interactions and maintain accurate records in CRM system

Qualifications:

- Minimum of 2 years experience in a customer service role, preferably in a B2B environment
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Proficiency in CRM systems and Excel
- Ability to work independently and prioritize tasks effectively
- Knowledge of sales processes and understanding of customer needs in a B2B setting

**Education**:

- High school diploma or equivalent required
- Bachelor's degree preferred


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