Customer Support Agent
3 hours ago
A well established I.T Rental company is looking for an experienced Customer support agent with an ability to understand the basics of IT issues, direct system tickets, and help with basic IT related queries.
The role will be to:
- Answer all inbound calls
- Action I.T tickets coming into the helpdesk
- Open tickets and assign priority levels
- Resolve tickets within allocated timeframes
- Ticket routing and escalation to Level 2 and Level 3 support
- Arrange for swapouts and on-site repairs
- Manage and maintain the ticketing system
**Experience**
- You should have at least 2 years customer service experience
- Experience in Helpdesk support
- Able to work after hours where required
- Own reliable transport
- Available immediately
**Requirement**
- very friendly but confident
- excellent and clear communicator
- Ability to pacify difficult customers
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