IT Service Desk Agent

4 weeks ago


Sandton, South Africa Shorza Full time

Are you ready to kickstart an exciting career where every day brings new challenges and opportunities? Shorza is on the hunt for a passionate IT Service Desk Agent to join our vibrant team in Sandton If you love helping people and thrive in a fast-paced environment, this is the perfect role for you

**What You’ll Do**:

- Be the Hero of Support: Guide users through our platform like a pro, following easy-to-use guides and troubleshooting any issues that arise.
- Team Up for Success: Collaborate with our UK clients to deliver outstanding service and ensure every client feels valued.

**What We’re Looking For**:

- Basic Tech Savvy: You don’t need to be a tech wizard, just a solid understanding of modern computing.
- Problem-Solving Enthusiast: You enjoy tackling challenges head-on and finding solutions.
- Detail-Oriented: Precision matters Your keen eye will ensure client configurations are spot-on.
- Awesome Communicator: You can convey ideas clearly and connect with users effortlessly.
- Eager Learner: Open to training and ready to grow in your role

**Bonus Skills (Even Better)**:

- Previous experience in IT customer service or support roles.
- A flair for IT branding and marketing.
- Knowledge of IT financial software or tax regulations.

**Why Join Shorza ?**
- Full Training Provided: We believe in your potential and will equip you with all the skills you need to shine
- Dynamic Work Environment: Join a passionate team that celebrates innovation and teamwork.
- Career Advancement Opportunities: Grow your career with us as we expand and evolve

**If you’re excited to embark on a journey where your contributions matter, we want to hear from you



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