IT Service Desk Agent

1 month ago


Sandton, South Africa Shorza Full time

Are you ready to kickstart an exciting career where every day brings new challenges and opportunities? Shorza is on the hunt for a passionate IT Service Desk Agent to join our vibrant team in Sandton If you love helping people and thrive in a fast-paced environment, this is the perfect role for you

**What You’ll Do**:

- Be the Hero of Support: Guide users through our platform like a pro, following easy-to-use guides and troubleshooting any issues that arise.
- Team Up for Success: Collaborate with our UK clients to deliver outstanding service and ensure every client feels valued.

**What We’re Looking For**:

- Basic Tech Savvy: You don’t need to be a tech wizard, just a solid understanding of modern computing.
- Problem-Solving Enthusiast: You enjoy tackling challenges head-on and finding solutions.
- Detail-Oriented: Precision matters Your keen eye will ensure client configurations are spot-on.
- Awesome Communicator: You can convey ideas clearly and connect with users effortlessly.
- Eager Learner: Open to training and ready to grow in your role

**Bonus Skills (Even Better)**:

- Previous experience in IT customer service or support roles.
- A flair for IT branding and marketing.
- Knowledge of IT financial software or tax regulations.

**Why Join Shorza ?**
- Full Training Provided: We believe in your potential and will equip you with all the skills you need to shine
- Dynamic Work Environment: Join a passionate team that celebrates innovation and teamwork.
- Career Advancement Opportunities: Grow your career with us as we expand and evolve

**If you’re excited to embark on a journey where your contributions matter, we want to hear from you



  • Sandton, South Africa CENTRACOM Full time

    Service Desk Agent level 1 Job Responsibilities: - Takes telephonic calls from customers requiring technical assistance - Ensures a work ticket is opened on the internal logging system - Arranges for on-site technical assistance to be provided where necessary by generating a request to the Centracom Technicians Department - Escalates more complex problems...


  • Sandton, South Africa iOCO Full time

    JOBNUMBER **iOCO03030** - CONTRACT TYPE **Contract** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking **X3 Service Desk Agents** I **to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical...

  • Front Desk Agent

    7 months ago


    Sandton, South Africa Hilton Full time

    A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer...


  • Sandton, South Africa iOCO Full time

    JOBNUMBER **iOCO03143** - CONTRACT TYPE **Contract** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **X2 Service Desk Agents** I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries,...


  • Sandton, South Africa Jai Search Consultancy Full time

    **Are you a dynamic individual with a passion for communication and a knack for speaking fluent Mandarin?** As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. **Requirements**: - Speak, read and write Mandarin fluently **Duties**: -...


  • Sandton, South Africa Jai Search Consultancy Full time

    **Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian?** As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. **Requirements**: - Speak, read and write Italian fluently **Duties**: -...


  • Sandton, South Africa Jai Search Consultancy Full time

    **Are you a dynamic individual with a passion for communication and a knack for speaking fluent German?** As an IT Service Desk Agent, you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. **Requirements**: - Speak, read and write German fluently **Duties**: -...


  • Sandton, South Africa IOCO Full time

    iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries, troubleshooting problems, and resolving technical issues related to hardware, software, and network...


  • Sandton, South Africa IOCO Full time

    iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries, troubleshooting problems, and resolving technical issues related to hardware, software, and network...


  • Sandton, South Africa Jai Search Consultancy Full time

    Are you a dynamic individual with a passion for communication and a knack for speaking fluent Italian? As an IT Service Desk Agent , you'll be at the forefront of our operations, using your excellent people skills and foundational understanding of IT to make a real impact. Requirements -Speak, read and write Italian fluently Duties: -Receiving requests on...


  • Sandton, South Africa IDC Full time

    To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking. - Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions - Develop and deploy solutions for all computer-related problems...


  • Sandton, South Africa Adcorp Holdings Full time

    **Synopsis** Are you a highly motivated and skilled IT professional looking for a challenging and rewarding career? If so, the Senior Technician Service Desk position is the perfect opportunity for you. - Coordinates and assists with the preparation of reports and measurements on the services provided by the service desk. - Provide support and coaching to...

  • Service Desk Analyst

    5 months ago


    Sandton, South Africa Core Group Full time

    Core Group is looking for a Service Desk Analyst to assist the group an companies within with all things related to service and desk support on operations, networking and infrastructure. **To qualify, you'll need**: - Completed Matric. - Completed degree in IT or related will be an advantage. - At least 2-3 years of experience in desk support and problem...


  • Sandton, South Africa IDC Full time

    Co-ordinates and assists with the preparation of reports and measurements on the services provided by the Service Desk - Provide support and coaching to service desk technicians on customer service and technical insights and trains and coaches all new employees on customer service, technical support and policies and procedures **Qualification and...


  • Sandton, South Africa TalentCru Full time

    To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking.Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutionsDevelop and deploy solutions for all computer-related problems and...


  • Sandton, South Africa TalentCru Full time

    To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking. Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions Develop and deploy solutions for all computer-related problems and...


  • Sandton, South Africa TalentCru Full time

    To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking. Troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions Develop and deploy solutions for all computer-related problems and...

  • Service Desk Analyst

    5 months ago


    Sandton, South Africa Core Group Full time

    At Core Group, we’re proud to offer innovative products that meet the needs of our customers. The Core Group is a group of companies that represent the world's leading personal technology products and services in Sub-Saharan Africa. We believe in bringing products and services to people that’ll empower, enable, inspire and grow - achieved through supply...


  • Sandton, South Africa TalentCru Full time

    Job DescriptionJob Title: IT Service Desk Technician IIJob Summary: We are seeking a highly skilled IT Service Desk Technician II to join our team at TalentCru. The successful candidate will provide exceptional technical support to our customers, ensuring that their IT needs are met with efficiency and professionalism.Key Responsibilities:Provide 1st and 2nd...


  • Sandton, South Africa IDC Full time

    To oversee the general maintenance and ensure daily operations, that meeting rooms audio and video equipment are in functional order, which includes but is not limited to projectors, cameras, speakers, and TVs - Resolving escalations and critical incidents and identifying areas creating tension, which can impact the interpersonal dynamics between service...