Nka Customer Service Coordinator

8 months ago


Midrand, South Africa Fidelity Services Group Full time

Vacancy: Customer Services Coordinator

Region: Midrand

Reporting to: Commercial Contact Centre Manager

**Overall purpose of the Job**:
The overall purpose of this job is to capture, and action Service Requests received nationwide from our NKA and Commercial clients. To ensure quoting is done accurately and within a acceptable turnaround time. Follow through of jobs with technical and proper communication between Fidelity and the client.

**Minimum qualifications and experience**:

- Matric qualification or equivalent
- Mathematics pass rate
- Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams)
- Professional and well presented
- Ability to work well under pressure
- Time management
- Self-motivated
- Reliable transport
- Mobile phone

**Main duties**:

- Utilize the CRM platform (Pulse) to create and send quotes to Customers for services to be rendered
- Follow up on Purchase Orders and signed quotes
- Send through assigned jobs to technical and follow up with ETA for technicians to be at site
- Troubleshoot with clients to identify the problem, and offer a viable solution



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