Customer Service Lead
7 months ago
.
**Position: Customer Service Lead**
**Based: Midrand, South Africa**
Reporting to Senior Supply Chain Manager you will be responsible for managing sales order processing for an assigned portfolio of accounts, maintaining the highest possible service levels while keeping costs to a minimum.
**MAIN RESPONSIBILITIES**
- Management of timely and within agreed lead times order processing.
- Co - ordination with Production Planning to ensure factory compliance towards customer service delivery.
- Process credit claims for assigned accounts, to ensure the prompt payment of invoices.
- Liaison with third party distributors, by actioning delivery queries, so supply is maintained.
- Management of weekly Distribution Plan with warehousing.
- Monitor service levels on key assigned accounts.
- Act as a single point of contact for key assigned accounts and manage all queries and complaints with clear communication.
- Overseeing that customer reports are sent out weekly to all customers.
- Cross functional coordination to eradicate the issues affecting the Customer Service targets, in a cost-effective way.
- Providing the Daily Sales Report as well as the weekly Sales Estimation to the business based on Sales, Open Orders & customer insights.
- Any other duties that may be required of you from time to time to for full the business needs.
- Creation and maintaining of departmental SOPs.
- Leadership and mentoring of Customer services team.
**CANDIDATE PROFILE**
- Between 3-5 years’ customer servicing experience management or Order Management.
- Ndip or Bcom in Business Administration or related qualification
- Proven record of managing customer requirements in high paced working environment.
- Advanced Excel skills and SAP experience is a must.
- Organised & methodical individual with a high attention to detail.
- Analytical skills that enables to develop logical approaches to problem solving.
- Strong communication skills, both verbal and in writing, with the ability to deal with internal and external persons at all levels with confidence.
- Ability to influence multilevel stakeholders to favourable business outcomes where required
- Energetic person with a passion for customers.
- Ability to take initiative and continuously improve on functional processes.
- Engagement and change agent.
**COMPANY**
Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.
While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands including Schwartz, Vahine, Margao.
At McCormick, we have over a 100-year legacy based on our “Power of People” principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.
**TO APPLY**
**Agencies**: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies.
McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.
LI-DNI
.
-
Ld Cs Lead South Africa
5 days ago
Midrand, South Africa Siemens Healthineers Full timeDo you want to help shape the future of healthcare? Our name, **Siemens Healthineers**, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...
-
Customer Service Representative
4 weeks ago
Midrand, Gauteng, South Africa Flink Recruitment Full timeFlink Recruitment seeks a skilled Customer Service Representative to join our team. As an Internal Sales Administrator, you will be responsible for providing exceptional customer service, processing orders, and resolving inquiries in a timely manner.Key Responsibilities:Customer Engagement: Assist walk-in customers by providing information, processing...
-
Customer Service Representative
4 weeks ago
Midrand, Gauteng, South Africa Flink Recruitment Full timeAbout the Role:We are seeking an experienced Sales Team Coordinator to join our team. As a key member of our sales team, you will be responsible for assisting in the coordination of sales activities, managing customer relationships, and providing excellent customer service.Key Responsibilities:Customer Engagement: Provide information, process orders, and...
-
Technical Services and Support Lead
4 weeks ago
Midrand, Gauteng, South Africa MPRTC Full timeJob TitleTechnical Services and Support LeadJob SummaryWe are seeking a highly skilled and experienced Technical Services and Support Lead to join our team. The successful candidate will be responsible for leading the technical service team in providing excellent customer support and after-sales services.Key ResponsibilitiesLead the technical service team in...
-
Junior Customer Services Operator
7 days ago
Midrand, South Africa Siemens Healthineers Full time**Junior Customer Services Operator** Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible...
-
Customer Success and Retention Lead
3 weeks ago
Midrand, Gauteng, South Africa TalentCru Full timeTalentCru is looking for a Customer Success and Retention Lead to join their team. This is an exciting opportunity to build your career in customer success and retention.About the CompanyTalentCru is a reputable company that provides innovative solutions to the telecommunication industry. We are committed to delivering exceptional results and exceeding...
-
Customer Service Consultant
7 days ago
Midrand, South Africa Fidelity Services Group Full timeWe are looking for an energetic, well-spoken customer service consultant to join our team to process financial services requests from our customers. The responsibilities of the customer service consultant include addressing enquiries, resolving issues, and providing information on our products and services. **Customer Service Consultant...
-
French Speaking Customer Services Rep
2 weeks ago
Midrand, South Africa Edge Personnel (Pty) Ltd Full timeYou will be responsible but not limited to: Handle all customer service tickets (product enquiries, sales leads, and complaints) from their website and social media channels and provide appropriate solutions and alternatives Generate and follow up on sales leads though the CRM system Identify and assess customers’ needs to achieve customer...
-
Customer Service Consultant
5 days ago
Midrand, South Africa MERKADO Full time**Responsibilities**: - deal directly with customers either by telephone, electronically or face to face - respond promptly to customer inquiries - handle and resolve customer complaints - obtain and evaluate all relevant information to handle product and service inquiries - provide pricing and delivery information - perform customer verifications - record...
-
Customer Service Intern
1 week ago
Midrand, South Africa TDI Full timeSeeking an individual who is living with a disability to take part in a 12 month Generic Management Learnership where they would be based at a medical company and work in their customer service department. Individual needs matric as well as experience in a customer service role and needs to be living with a disability. **Job Types**: Full-time,...
-
Customer Service Representative
3 days ago
Midrand, South Africa Puzzle Placements Full time3 - 4 years relevant customer service or internal sales experience. Computer literate with Pastel. Own reliable vehicle with valid license **Salary**: R12,000.00 - R14,000.00 per month **Experience**: - Customer service: 3 years (required)
-
Customer Services Supervisor
7 months ago
Midrand, South Africa Placements 4 all Full timeCustomer Services Supervisor, R31K, Midrand, Matric, SysAid, By design, NetSuite and Mitel and adv. Supervisory experience - staff management, disciplinaries, performance management, General Queries, Manage and process credits, distribution management - hot list, delays, Customer Feedback, reports, Call Statistic reports, courier/logistics/warehouse...
-
Customer Services Clerk
5 days ago
Midrand, South Africa Freightmore Full time**Minimum Requirements**: - 2 years of freight industry experience in a similar role - Grade 12 or equivalent - Sound geographical knowledge of Johannesburg - Administration and organizational skills - Problem-solving - Reliable and trustworthy - Must be a team player and adapt to change easily - Parcel Perfect is advantageous - Attention to detail and...
-
Customer Service Representative
7 months ago
Midrand, South Africa Evonik Full timeWhat we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs,...
-
Workshop Service Advisor
6 months ago
Midrand, South Africa Bosch Car Service Kyalami Full timeWorkshop Service Advisor Must meet the following requirements: - computer literate - exemplary customer service skills - must be able to manage conflict situations amicably - must be able to manage stress - written and verbal communication has to be beyond compare - driver's license would be a plus - traceable experience in the field, with references, is a...
-
Customer Services Advisor
3 weeks ago
Midrand, Gauteng, South Africa iSON Xperiences Full timeAbout the RoleThe ideal candidate will be responsible for handling inbound queries via voice and email correspondence. Key responsibilities include answering calls within 20 seconds, resolving customer inquiries on the first call, and updating standard letters and documents as required.Answering Calls: Respond to customer inquiries in a timely manner,...
-
Team Leader Customer Service
2 weeks ago
Midrand, South Africa Charm Recruit Full timeQUALIFICATIONS: - Experience & Ability: - Must have minimum Matric qualification- - A strong sales background is essential, with experience in coaching and mentoring team members and good team leadership experience and skills.- - A minimum of 2 years team leader/supervisor experience- - Excellent telephone manner- - High level of computer skills- - Strong...
-
Customer Service Coordinator
5 days ago
Midrand, Gauteng, South Africa Dis-Chem Pharmacies Full timeJob SummaryWe are seeking a Customer Benefits Administrator to join our team at Dis-Chem Pharmacies in Midrand.About the RoleThe main purpose of this position is to administer processes of the Benefits Programme and consolidate information for reporting purposes.ResponsibilitiesOversee benefit reporting and administration for a specified region.Maintain...
-
IT Service Desk Lead
5 days ago
Midrand, South Africa Cotton On Group Full time**These expectations drive my success: - I support my team to provide a professional and efficient first line of support for all COG systems - I lead team members by providing guidance and support to ensure the whole team is successful in delivering to their commitments and responsibilities. - I maintain clear and timely customer centric incident...
-
Practice Lead: Digital Services
7 months ago
Midrand, South Africa Nexio Full time**ROLE RESPONSIBILITIES** To define, evolve and execute the Digital Services solution portfolio to deliver value for our customers and revenue and profits for the business. Will be responsible for ensuring the profitability of the Digital Services area, across verticals throughout Nexio. Will define the overall execution of strategy and definition of the...