Customer Service Representative

7 hours ago


Midrand, Gauteng, South Africa Flink Recruitment Full time
About the Role:

We are seeking an experienced Sales Team Coordinator to join our team. As a key member of our sales team, you will be responsible for assisting in the coordination of sales activities, managing customer relationships, and providing excellent customer service.

Key Responsibilities:
  • Customer Engagement: Provide information, process orders, and resolve inquiries for customers.
  • Trade Show Coordination: Represent the company at trade shows, engage with potential clients, and promote our offerings.
  • Proposals and Quotes: Prepare accurate proposals and quotations tailored to customer requirements.
  • E-Commerce Management: Manage and process orders on platforms such as Takealot, ensuring timely fulfillment and excellent service.
  • Administrative Support: Maintain customer records, assist the sales team with follow-ups and reporting, coordinate with the warehouse team for stock availability and order dispatch.
  • Sales Reporting: Prepare and maintain sales data, including tracking leads, orders, and customer feedback.
  • Product Knowledge: Stay informed about the company's offerings to provide expert advice and recommendations to clients.

Salary: R15 000 - R18 000 per month

Requirements:
  • Minimum 3 years experience in a similar role, preferably in wholesale, retail, or e-commerce.
  • Proficiency in Microsoft Office Suite and sales management software.
  • Experience with e-commerce platforms, particularly Takealot or other.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to work effectively under pressure and manage multiple tasks.


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