Scheduler - Centurion

2 months ago

Midrand, South Africa Service Solutions Staffing Full time

**Key Responsibilities**:

- Technician Scheduling: Efficiently plan and schedule technicians' daily assignments based on service requests, geographical locations, availability, and required skills.
- Dispatch Coordination: Coordinate with dispatchers to relay job details, address changes, and communicate any additional instructions for technicians in the field.
- Service Request Management: Receive and review service requests from customers, internal teams, or automated systems, prioritizing them based on urgency and service level agreements.
- Resource Optimization: Strive to optimize technician routes and assignments to minimize travel time, fuel consumption, and overall operational costs.
- Communication: Maintain clear and effective communication channels with technicians, clients, and internal stakeholders to ensure seamless service delivery.
- Data Management: Update and maintain accurate records of technician schedules, job statuses, and completed tasks using scheduling software or other designated tools.
- Troubleshooting: Respond to scheduling conflicts, emergencies, and unexpected changes promptly, finding appropriate solutions to minimize service disruptions.
- Customer Satisfaction: Monitor service delivery timelines, promptly address any delays, and gather feedback to ensure high customer satisfaction and loyalty.
- Reporting: Generate regular reports on technician performance, service completion rates, and other key performance indicators (KPIs) to assist in decision-making and process improvement.
- Process Improvement: Continuously identify opportunities to streamline scheduling processes, enhance operational efficiency, and implement best practices.

**Qualifications and Skills**:

- High school diploma or equivalent
- Driver License
- Proven experience in scheduling, dispatching, or similar coordination roles.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Proficiency in using scheduling software and other relevant tools.
- Ability to handle multiple tasks and prioritize effectively in a dynamic environment.
- Understanding of technical skills and job requirements for assigned technicians is an advantage.
- Problem-solving mindset with the ability to adapt quickly to changing situations

The client offers:
Competitive Market related salary

For more information please contact:

- Marlene Smith

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