Customer Support Coordinator
1 week ago
Type: Onsite in Midrand
**Salary**: Up to R18 000 pm
**Responsibilities**:
Customer Support:
⦁ Address customer inquiries, issues, and complaints related to post-purchase experiences promptly and professionally via various communication channels.
⦁ Provide technical support and troubleshooting guidance for ICT products or services.
Warranty and Service Management:
⦁ Manage warranty claims and service requests, ensuring adherence to company policies and procedures.
⦁ Coordinate with technical teams or manufacturers to facilitate product repairs or replacements within warranty terms.
Issue Resolution:
⦁ Investigate and resolve customer issues effectively, ensuring a positive resolution and customer satisfaction.
⦁ Collaborate with other departments, such as technical support or sales, to resolve complex problems.
Product Knowledge and Training:
⦁ Maintain up-to-date knowledge of ICT products, services, and updates to assist customers accurately.
⦁ Develop training materials or guides to educate customers on self-service troubleshooting.
Documentation and Reporting:
⦁ Generate reports on aftersales service activities and customer feedback for analysis and improvement.
**Requirements**:
⦁ Excellent communication skills, both verbal and written, with a customer-centric approach.
Proficiency in ICT products, their functionalities, and troubleshooting methods.
**Job Types**: Permanent, Full-time
**Salary**: R15,000.00 - R18,000.00 per month
**Education**:
- High School (matric) (required)
**Experience**:
- Customer Support and aftersales: 2 years (required)
- IT Distribution industry: 2 years (required)
- Technical Support: 2 years (required)
-
Product Support Coordinator
1 week ago
Midrand, South Africa DataTech Recruitment Full timeWe are on the lookout for a motivated and detail-oriented Product Support Coordinator (IT) to join a dynamic team in Johannesburg. In this exciting role, you will play a crucial part in driving product success by achieving sales targets, managing stock effectively, and providing essential support to our sales teams. If you have a passion for technology, a...
-
Customer Service Support Lead
2 weeks ago
Midrand, South Africa McCormick & Company Full time**Position**: Customer Service Support Lead **Based**: Midrand, South Africa Reporting to Supply Planner you will be responsible for managing sales order processing for an assigned portfolio of accounts, maintaining the highest possible service levels while keeping costs to a minimum. **MAIN RESPONSIBILITIES**: Process orders to ensure timely and correct...
-
Customer Service Support Lead
1 week ago
Midrand, South Africa McCormick & Company Full time**Position: Customer Service Support Lead**: **Based: Midrand, South Africa** Reporting to Supply Planner you will be responsible for managing sales order processing for an assigned portfolio of accounts, maintaining the highest possible service levels while keeping costs to a minimum. **MAIN RESPONSIBILITIES**: - Process orders to ensure timely and...
-
Customer Support Agent
3 weeks ago
Midrand, South Africa Ultra Personnel Full timeGrade 12 (Matric) is essential. Minimum of 3 years Customer Support experience is required Experience in a Medical field is essential Proficiency in MS Office, specifically Excel (advanced), MS Word and Outlook is essential. Computer literacy on Syspro or SAP or similar ERP systems will secure. You will process orders received from customers and respond...
-
Customer Service Support Lead
1 week ago
Midrand, South Africa Prostaff Recruitment Specialists Full timeGauteng , Midrand (Market related) A well-known and established International Food Manufacturing Company requires the above to manage sales order processing for an assigned portfolio of accounts, maintaining the highest possible service levels while keeping costs to a minimum. **Minimum requirements for the role**: - Previous experience having worked...
-
Customer Service Coordinator
2 weeks ago
Midrand, South Africa Fidelity Services Group Full time**Overall Purpose of the job**: The successful incumbent will be responsible to assist with processing and maintaining all administrative duties to ensure optimal operational functioning within the Commercial department. **Minimum qualifications and experience**: - Matric - A minimum of 2 years customer service experience - At least 2 years administration...
-
Midrand Customer Support Specialist
5 days ago
Midrand, Gauteng, South Africa The Employment Channel Full timeAbout the RoleWe are looking for a highly skilled and experienced Customer Service Representative to join our team in Midrand. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our internal and external customers.The ideal candidate will have a strong background in customer service, with a...
-
Customer Service Support Consultant
3 weeks ago
Midrand, South Africa iSON Xperiences Full time**Job Title**: Customer Support Consultant - Eastern Europe **Job Location**: BMW Group SA - Financial Services - Midrand, 1686, South Africa **Location**: Midrand **Cost Centre**: BMW **Agreement Type**: Permanent **The Role**:Customer Support Consultant  **OVERALL PURPOSE OF JOB**: The Customer Support Consultant will be responsible for handling...
-
Customer Service Support Lead
1 week ago
Midrand, South Africa Prostaff Holdings Full time**Minimum requirements for the role**: - Previous experience having worked within Customer Services or Order Management within the food manufacturing or related industry is essential. - Must have a proven record of managing customer requirements in a high paced working environment. - Must be computer literate with good Excel skills and experience working on...
-
Inventory Management Coordinator
20 hours ago
Midrand, Gauteng, South Africa Dante Group Pty Ltd Full timeJob DescriptionThe Inventory Management Coordinator will be responsible for inventory control, warehouse management, and logistics coordination.Main ResponsibilitiesKey duties include:Coordinating stock takes and managing warehouse staffReceiving and dispatching stockProcessing sales and handling customer queriesManaging CN processing and stock...
-
Customer Service Representative
2 weeks ago
Midrand, South Africa Manicaa Online Full timeJob description We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...
-
Human Resources Coordinator
2 weeks ago
Midrand, South Africa Rectron Full timeTo assist in delivering the HR department’s People Plan on an operational level. To support and coordinate the HR Department’s activities including but not limited to recruitment, selection, learning and development, talent management, performance management, employee relations, health & safety as well as payroll. To drive HR best practices in line with...
-
Customer Support Administrator
3 weeks ago
Midrand, South Africa StaffCentral Consulting Full time**Job Duties/Responsibilities will include**: Handling the switchboard Data capturing Assist with filing and printing Assisting with Call Centre work Assisting with general admin Matric Related qualification will be to your advantage 1 year experience in a customer service environment Attention to detail Available on short notice Must be willing to...
-
Junior Logistics Coordinator
1 week ago
Midrand, South Africa Oza Holdings Full timeAs a Junior Logistics Coordinator, you will play a key role in supporting the logistics and supply chain operations of the company. You will assist in coordinating the movement of goods, managing inventory, and ensuring timely delivery to customers. **Key Responsibilities**: - Order scheduling - Load queries (Operational) - Admin support for day-to-day...
-
Customer Service Coordinator
16 hours ago
Midrand, Gauteng, South Africa Autorecruit Full timeCompany Overview:We are a busy body shop in Midrand committed to delivering high-quality repair services to our customers. We are seeking a skilled Client Liaison to join our team and contribute to our success.Job Summary:The Client Liaison will serve as the primary point of contact for our customers, ensuring effective communication and a seamless repair...
-
Executive Sales Coordinator
1 week ago
Midrand, South Africa SydSen Recruit Full timeExecutive Sales Coordinator - Midrand, Gauteng The Sales Executive Coordinator will be responsible for overseeing and managing the performance and efficiency of levels of the Sales Team. The role will be responsible for coordinating and overseeing the flow of ALENG’s services and products to customers. The Executive Sales Coordinator role will involve...
-
HR Information Systems Support
2 weeks ago
Midrand, South Africa StaffCentral Consulting Full time**Job Duties/Responsibilities will include**: Troubleshoot all system admin issues and tasks Troubleshoot and resolve issues, set-up user and administrator accounts and maintain appropriate access Train other administrators on key system functionality, administrative tasks and processes. Participate in client meetings related to support, modifications,...
-
Shipping Coordinator
4 weeks ago
Midrand, South Africa DSM Full time**Job Title**: Shipping Coordinator **City, Country**:Midrand, South Africa **Hybrid/Remote/On Site**: On Site As a Shipping Coordinator you will be responsible for overseeing the entire shipping process, from order processing to final delivery, ensuring timely and accurate shipments by coordinating with carriers, internal departments, and customers,...
-
Customs Clearance Coordinator
1 week ago
Midrand, South Africa Bosch Group Full timeCompany Description Africa is a growing region in the Bosch Group. Bosch employs more than 2000 associates in Africa and operates in the business sectors mobility. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow...
-
Midrand, South Africa Manicaa Full time**Customer Services Support: Recent Graduate/Studying towards a Degree** **Main purpose of the job**: - Monitoring and managing our brand's reputation across the web, about ensuring that your business is properly represented and that potential customers are left with a great impression. - Using a variety of methods, engage with customers, including...