Customer Support Coordinator

6 months ago


Midrand, South Africa DataTech Recruitment Full time

Type: Onsite in Midrand

**Salary**: Up to R18 000 pm

**Responsibilities**:
Customer Support:
⦁ Address customer inquiries, issues, and complaints related to post-purchase experiences promptly and professionally via various communication channels.

⦁ Provide technical support and troubleshooting guidance for ICT products or services.

Warranty and Service Management:
⦁ Manage warranty claims and service requests, ensuring adherence to company policies and procedures.

⦁ Coordinate with technical teams or manufacturers to facilitate product repairs or replacements within warranty terms.

Issue Resolution:
⦁ Investigate and resolve customer issues effectively, ensuring a positive resolution and customer satisfaction.

⦁ Collaborate with other departments, such as technical support or sales, to resolve complex problems.

Product Knowledge and Training:
⦁ Maintain up-to-date knowledge of ICT products, services, and updates to assist customers accurately.

⦁ Develop training materials or guides to educate customers on self-service troubleshooting.

Documentation and Reporting:
⦁ Generate reports on aftersales service activities and customer feedback for analysis and improvement.

**Requirements**:
⦁ Excellent communication skills, both verbal and written, with a customer-centric approach.

Proficiency in ICT products, their functionalities, and troubleshooting methods.

**Job Types**: Permanent, Full-time

**Salary**: R15,000.00 - R18,000.00 per month

**Education**:

- High School (matric) (required)

**Experience**:

- Customer Support and aftersales: 2 years (required)
- IT Distribution industry: 2 years (required)
- Technical Support: 2 years (required)



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