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Customer Support Coordinator
3 weeks ago
Type: Onsite in Midrand
**Salary**: Up to R18 000 pm
**Responsibilities**:
Customer Support:
⦁ Address customer inquiries, issues, and complaints related to post-purchase experiences promptly and professionally via various communication channels.
⦁ Provide technical support and troubleshooting guidance for ICT products or services.
Warranty and Service Management:
⦁ Manage warranty claims and service requests, ensuring adherence to company policies and procedures.
⦁ Coordinate with technical teams or manufacturers to facilitate product repairs or replacements within warranty terms.
Issue Resolution:
⦁ Investigate and resolve customer issues effectively, ensuring a positive resolution and customer satisfaction.
⦁ Collaborate with other departments, such as technical support or sales, to resolve complex problems.
Product Knowledge and Training:
⦁ Maintain up-to-date knowledge of ICT products, services, and updates to assist customers accurately.
⦁ Develop training materials or guides to educate customers on self-service troubleshooting.
Documentation and Reporting:
⦁ Generate reports on aftersales service activities and customer feedback for analysis and improvement.
**Requirements**:
⦁ Excellent communication skills, both verbal and written, with a customer-centric approach.
Proficiency in ICT products, their functionalities, and troubleshooting methods.
**Job Types**: Permanent, Full-time
**Salary**: R15,000.00 - R18,000.00 per month
**Education**:
- High School (matric) (required)
**Experience**:
- Customer Support and aftersales: 2 years (required)
- IT Distribution industry: 2 years (required)
- Technical Support: 2 years (required)
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