Customer Services Supervisor

**Vacancy**:Technical Service Supervisor** **Regional Reporting to**: Regional Branch Manager **Overall purpose of the job**: The overall purpose of this position would be related to the technical support functionality in the region as well as fulfilling a role as Site supervisor for technical installations as and when required. The incumbent is accountable...

**Customer Contact Centre) Fidelity ADT - Outbound Customer Service Retention Agent Level 2** Reporting to: Customer Service Retention Supervisor Overall Purpose of the Job: Support and provide superior service to internal and external customers cancel. **Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service...

Job Summary: The Credit Control Supervisor is responsible for leading and overseeing the credit control team to ensure efficient and effective collection of outstanding debts and manage the credit control process. The Credit Control Supervisor will work closely with internal departments and external stakeholders to resolve payment issues, minimize bad debts,...

**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. Ensure the Service Level KPI’s is achieved at all times. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy...

The Supervisor oversees the setup and service of all events, ensuring that all staff are providing excellent customer service and that the event runs smoothly. They coordinate staff, assign tasks, ensure adherence to safety guidelines, and maintain quality control. They also develop and implement procedures to ensure a successful event. Role Purpose The...

**SETTLEMENTS SUPERVISOR** **FCS Head Office - Midrand** **Reporting to - Settlements Manager - Zak Croukamp** **Job Introduction**: Overall administration and oversight of the settlement process in line with company policies and procedures and that the client’s needs are always efficiently and professionally met. **Key Performance Areas: (not totally...

**STORES SUPERVISOR**: **INTRODUCTION**:Your appointment as Stores Supervisor in the Technical Department is hereby endorsed. This job description supercedes all previous job descriptions issued to you. **REPORTING**: In the execution of your duties, you will report to the Regional Manager - Technical. **PURPOSE**: The aim of Stores Supervisor is to ensure...

**Job Description: Level 2: Call Centre Sales Supervisor =Sales Outbound and Reconnection** **JOB TITLE**: Level 2 Call Centre Sales Supervisor (Customer Relations Coordinator Contact Centre) Reconnections **MAIN PURPOSE OF JOB**: - Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers...

**Vacancy**: Warehouse Supervisor **Region**: SecureDrive **Reporting to **:Warehouse Manager **Overall Purpose of the Job**: Manage and maintain inventory. Plan, organize, supervise and participate in the operations and activities of the Warehouse. Train, assign, supervise and evaluate assigned staff. **Minimum Qualifications and Experience**: -...

**Vacancy: Customer Service Agent - 6 Month Contract** **Region: Midrand** Reporting to: Contact Centre Manager - Inland **Job Description MAIN PURPOSE OF JOB**: - To provide superior service to internal and external customers via all contact channels and all media. - Ensure the Service Level KPI’s is achieved at all times. QUALIFICATION &...

Vacancy: Customer Services Coordinator Region: Midrand Reporting to: Commercial Contact Centre Manager **Overall purpose of the Job**: The overall purpose of this job is to capture, and action Service Requests received nationwide from our NKA and Commercial clients. To ensure quoting is done accurately and within a acceptable turnaround time. Follow...

**Overall purpose of the job**:The overall purpose of this position would be related to the technical support functionality in the region as well as fulfilling a role as Site supervisor for technical installations as and when required. The incumbent is accountable for ensuring the necessary proof of work that was conducted handed in and attached to each job...

**Billing Supervisor** **Fidelity Cash Solutions - OSU** **Reporting to the OSU Manager** The above position is vacant at Cash Solutions in Midrand, reporting to the **Billing Manager within the OSU.** The purpose of the position is to compile and manage the monthly billing of all services rendered by Fidelity Cash Solutions. The billing needs to be...

**Vacancy**: Warehouse Supervisor **Region**: Commercial **Reporting to **:Warehouse Manager - Kasper Smith **Overall Purpose of the Job**: Manage and maintain inventory. Plan, organize, supervise and participate in the operations and activities of the Warehouse. Train, assign, supervise and evaluate assigned staff. **Minimum Qualifications and...

***Duties & Responsibilities**: - Selling multiple SecureFire products and service to potential sales leads received from various platforms - Making large amounts of outbound calls in a timely manner - Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette, e.g. buying signals - Identifying customers’ needs through...

JOB TITLE : HYGIENE OPERATIONS SUPERVISOR- CLEANING LOCATION : FIDELITY CLEANING SERVICES REPORTS TO : HYGIENE ADMINISTRATOR - CLEANING **CORE PURPOSE**: To be responsible for all internal cleaning and hygiene administration, internal cleaning material and hygiene refill quotations and dispatching of stock and to ensure all processes are complied with...

**Overall purpose of the job**: The overall purpose of this position would be related to the technical support functionality in the region as well as fulfilling a role as Site supervisor for technical installations as and when required. The incumbent is accountable for ensuring the necessary proof of work that was conducted handed in and attached to each job...

**Job Title: Cleaning & Hygiene Stores Supervisor** **Location: Midrand** **Job Summary**: We are seeking a dedicated and detail-oriented individual to join our team as a Cleaning & Hygiene Stores Supervisor. In this role, you will be responsible for overseeing the organization and management of all cleaning and hygiene supplies within our facility. You...

**Duties and Responsibilities** - Logs and tracks all enquiries and complaints on the system (first line of support). - Assist walk-in clients. - Conducts preliminary investigations. - Liaises with relevant parties to resolve complaints. - Provides customer services to members, establishments, service providers and parties via telephonic and other customer...

Job Summary:Fidelity Services Group is seeking a highly skilled Technical Service Manager to oversee the technical support functionality in the region.Key Responsibilities:The incumbent will be accountable for ensuring the necessary proof of work is conducted and attached to each job in the incident management system.They will also be responsible for...