Customer Service Assistant

3 days ago


Sandton, South Africa Job Crystal Full time

**Customer Service Assistant**

Employment type: permanent

**Salary**: Market related

Location: Sandton, Johannesburg, South Africa

Job Functions: Customer Service

Industries: Financial Services

**SPECIFICATION**

A Supply Chain Financing & Services Platform is looking for stellar Customer Service Assistants.

**DUTIES & RESPONSIBILITIES, NOT LIMITED TO**:

- Work closely with seller onboarding and technical seller integration teams to cover all sellers might have during onboarding
- Familiarizing users with the Marketplace, providing them with the best solutions, services to drive their success; and the user experience
- Be the first point of contact for customers and act as a valuable interface between the company and our client base
- Handling of customer related issues before escalating it to senior staff for assistance
- Offering assistance to customers to ensure they find the right product/service
- Learning about our company’s products/services and remaining up to date with any changes
- Investigating and solving customer problems; some are rather easy, but you will occasionally face a complicated issue

**REQUIREMENTS**
- 2-3years experience in Customer Service or related.
- Matric.
- Diploma/Degree in Sales and Marketing an added advantage.
- Proficient in Microsoft Office; and CRM softwares such as Salesforce, Zendesk etc.
- Proactive & hardworking
- Experience working with B2B customers is preferred
- Exposure to e-Commerce and online Marketplaces is an added advantage
- Very good organization skills
- Team player - comfortable to work in multicultural environments
- Problem-solving capabilities. The capacity to work well under pressure and remain polite even when solving clients complicated queries
- Outstanding oral and written communication skills
- Creative thinking to come up with new ways to improve the firm’s level of customer service

**Job Types**: Full-time, Permanent

**Experience**:

- Customer service: 1 year (preferred)


  • Customer Service

    4 weeks ago


    Sandton, South Africa Shorza Full time

    **Responsibilities**: - Assist customers with booking flights, accommodations, event tickets, and other travel-related services - Resolve customer complaints and issues in a timely and professional manner - Provide information on travel destinations, events, and other related services - Collaborate with other departments such as sales, marketing, and...

  • Customer Service

    4 weeks ago


    Sandton, South Africa Shorza Full time

    Are you ready to make a real impact with your enthusiasm and energy? Our client is on a mission to break the mundane and ignite the extraordinary! They’re looking for a Customer Service Representative who thrives on creating unforgettable experiences and bringing passion to every interaction. **About the Role**: As the first point of contact for customers...


  • Sandton, South Africa Core Group Southern Africa Full time

    Ensure expert and professional response to complex customer enquiries. Conduct and report on Customer satisfaction results in all areas of the business (as required by department heads). **Educational Requirements**: - Matric - Tertiary Qualification advantageous **Experience Required**: - Previous experience and proven track record in Customer...


  • Sandton, South Africa The Globevest Group Full time

    Job Title: Customer Service ConsultantJob Summary: We are seeking a highly skilled Customer Service Consultant to join our team at The Globevest Group. The ideal candidate will possess excellent communication skills, a strong understanding of optical principles, and the ability to work effectively with customers and internal stakeholders.Main...


  • Sandton, South Africa The Globevest Group Full time

    Salary: Market related Location: Sandton, Johannesburg Industry: Manufacturing Reference Number: MJ.H.LT.21102024 COMPANY DESCRIPTION: Our client, a leader within optical lens manufacturing is looking for a Customer Service Consultant to join their team as soon as possible. JOB DESCRIPTION: To aid directly and indirectly all customers to facilitate ease of...

  • Food Service Assistant

    7 months ago


    Sandton, South Africa HotelJobs.co.za Full time

    As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**,...


  • Sandton, South Africa Sensient Technologies Full time

    At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market-savvy and visionary. We are problem solvers. And we will be better with you. We are looking for a Customer Service Representative** **to join our team and support the Colors businesses in South Africa. This position is a key member of the Sensient...


  • Sandton, South Africa CBRE Excellerate Full time

    **Purpose of the Job** Maintains a positive image of the company through management of the information desk. Sells gift cards and attends to visitors in a welcoming, pleasant, professional and courteous manner ensuring accurate information is provided at all times and that the information desk runs smoothly, efficiently and effectively according to standard...


  • Sandton, South Africa IOCO Full time

    Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you'll play a pivotal role in bridging the gap between customers and the technical support team, providing a blend of customer service excellence and...


  • Sandton, South Africa Bepsoke Appointments Full time

    Salary: R250,000 - R300,000 per annumAbout UsBepsoke Appointments is an aparthotel group in Sandton, offering a unique blend of comfort and convenience.Job DescriptionWe are seeking a highly skilled and personable Guest Relations Officer to join our team. As the primary point of contact for guests, you will ensure they have a memorable and seamless stay.Key...


  • Sandton, South Africa Excellerate JHI Full time

    **Please take note that this role is a Fixed Term Contract** **Purpose of the Job** Maintains a positive image of the company through management of the information desk. Sells gift cards and attends to visitors in a welcoming, pleasant, professional and courteous manner ensuring accurate information is provided at all times and that the information desk...


  • Sandton, South Africa The Globevest Group Full time

    We are seeking a highly skilled Customer Service Liaison Professional to join our team at The Globevest Group. This is an exciting opportunity for a motivated individual to provide exceptional customer service and support to our clients.About the RoleThe successful candidate will be responsible for managing customer inquiries, resolving issues, and providing...


  • Sandton, South Africa The Globevest Group Full time

    Job Title: Customer Service Representative - Wholesale SalesSalary: R450,000 - R550,000 per annum, depending on experienceLocation: Sandton, JohannesburgJob Type: PermanentIndustry: Wholesale / SupplyAbout The Globevest GroupWe are a leading wholesale supplier of promotional gifts and clothing. Our team is dynamic and energetic, and we are looking for a...


  • Sandton, South Africa Initiate International Full time

    The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing...


  • Sandton, South Africa RJPersonnel Full time

    1year Dealing with multiple telephonic queries from members, brokers, franchises, the public and internal parties Dealing with all queries through to resolution Keeping client up-to-date with their queries Ensuring excellent quality service to all members Completing administrative and repetitive tasks Keeping accurate detailed stats of all...


  • Sandton, South Africa Shorza Ltd Full time

    Customer Service Advisor RoleAre you a customer service expert with a passion for delivering exceptional experiences? We're looking for a highly motivated individual to join our team at Shorza Ltd as a Customer Service Advisor.This is an exciting opportunity to work in a dynamic environment, providing premium customer service to both customers and service...


  • Sandton, South Africa iSON Xperiences Full time

    At iSON Xperiences, we are seeking a highly skilled and professional Customer Service Representative to join our team.About the RoleThe primary responsibility of this role is to provide exceptional customer service by effectively addressing customer inquiries, resolving issues, and ensuring customer satisfaction.To excel in this position, you must possess...


  • Sandton, South Africa Shorza Ltd Full time

     Customer Service Advisor Join the Team and Make a Difference!Are you the type of person who thrives on helping others, solving problems, and delivering top-notch service with a smile? We’re looking for a Customer Service Superstar to join our team in Sandton! This is an exciting opportunity to work for our UK-based client, offering premium customer...


  • Sandton, South Africa Shorza Ltd Full time

     Customer Service AdvisorJoin the Team and Make a Difference!Are you the type of person who thrives on helping others, solving problems, and delivering top-notch service with a smile? We’re looking for a Customer Service Superstar to join our team in Sandton! This is an exciting opportunity to work for our UK-based client, offering premium customer...


  • Sandton, South Africa Shorza Ltd Full time

    Customer Service Advisor RoleAt Shorza Ltd, we are seeking a highly motivated and skilled Customer Service Advisor to join our team in providing exceptional customer service to our clients.The ideal candidate will have:Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Strong problem-solving skills with the...