Customer Service Assistant
3 days ago
**Customer Service Assistant**
Employment type: permanent
**Salary**: Market related
Location: Sandton, Johannesburg, South Africa
Job Functions: Customer Service
Industries: Financial Services
**SPECIFICATION**
A Supply Chain Financing & Services Platform is looking for stellar Customer Service Assistants.
**DUTIES & RESPONSIBILITIES, NOT LIMITED TO**:
- Work closely with seller onboarding and technical seller integration teams to cover all sellers might have during onboarding
- Familiarizing users with the Marketplace, providing them with the best solutions, services to drive their success; and the user experience
- Be the first point of contact for customers and act as a valuable interface between the company and our client base
- Handling of customer related issues before escalating it to senior staff for assistance
- Offering assistance to customers to ensure they find the right product/service
- Learning about our company’s products/services and remaining up to date with any changes
- Investigating and solving customer problems; some are rather easy, but you will occasionally face a complicated issue
**REQUIREMENTS**
- 2-3years experience in Customer Service or related.
- Matric.
- Diploma/Degree in Sales and Marketing an added advantage.
- Proficient in Microsoft Office; and CRM softwares such as Salesforce, Zendesk etc.
- Proactive & hardworking
- Experience working with B2B customers is preferred
- Exposure to e-Commerce and online Marketplaces is an added advantage
- Very good organization skills
- Team player - comfortable to work in multicultural environments
- Problem-solving capabilities. The capacity to work well under pressure and remain polite even when solving clients complicated queries
- Outstanding oral and written communication skills
- Creative thinking to come up with new ways to improve the firm’s level of customer service
**Job Types**: Full-time, Permanent
**Experience**:
- Customer service: 1 year (preferred)
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