Customer Service Team Leader

**Team Leader: Client Service** **Sandton** Oversee the Client Service Centre. Keep finger on the pulse of the internal service level agreement to make sure that agreed targets and turnaround times are achieved. - Oversee a team of 10 Client Service Consultants - Ad hoc training support - On the job support for staff - Monitoring workflow and service...

**About Quantanite** Quantanite is a business process outsourcing (BPO) and customer experience (CX) solutions company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and...

Gauteng, Sandton - R16 000 - R20 000 Our Client in the Insurance Industry is seeking a Team Leader in the Client Services Division to be based in Sandton **Minimum requirements**: - Minimum 3 - 5 years experience in call centre environment - Sound Business and Operational knowledge of Insurance Industry administrative processes - Good knowledge of the...

Blue Mercury is seeking a Team leader. Team leader would be responsible for running a team that will be selling Discovery life. Commission for team leaders is 18500 per month. You responsibility will be to lead a new team due to growth. **Salary**: Up to R21 500,00 per month **Experience**: - sales: 3 years (required)

Blue Mercury is seeking a Team leader. Team leader would be responsible for running a team that will be selling Discovery Insure Commission for team leaders is 18500 per month. You responsibility will be to lead an existing team that has been built Pay: Up to R21 500,00 per month **Experience**: - sales: 3 years (required)

Purpose of the position:Contact Centre Team Leader Daily management of the team's operations and escalations. To ensure all tasks are carried out within SLA while adhering to process and procedure. To achieve excellent standards of customer service and satisfaction through effective personal customer relations skills. Lead, coach and motivate a team of...

We are looking for seasoned Team Leaders to join our dynamic team in our Omni Channel Call Centre **Role Purpose** To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and...

Our company is a 100% youth and black owned business whose core areas of specialty are Electrical Engineering, Civil Engineering, Building Construction, Project Management and Renewable energy with a vision of diversifying our portfolio as part of our sustainable and developmental focus. We currently require the services of an experienced hard-working Team...

**Job Summary**: The Retentions Team Leader plays a key role in actively leading, motivating and driving an inbound and outbound sales and retention (growth) team. The team leader is responsible for the growth and retention of membership base through coaching and development and driving a high-performance culture - focusing on quality interactions and...

To manage and direct call centre agents in achieving their required daily, weekly and monthly performance targets. To take accountability for Call Centre Agents through daily monitoring, compilation of reports and coaching. **Responsibilities**: - Running and Managing the call centre on a daily basis. - Set targets for all Call Centre Agents - Schedule and...

**Main Job Function**: You will manage and direct call centre agents in achieving their required daily duties. Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You must be willing to take escalations and think creatively to keep customer satisfaction at...

An authorised financial service provider, operating within the long-term insurance industry in South Africa, requires the services of an Operations Team Leader. This position is based in the Johannesburg office. Key Responsibilities: (The primary tasks, functions and deliverables of the role) **Optimizing operations** - Lead and supervise the Operations...

**Job Summary**: The Sales Team Leader, plays a key role in actively leading, motivating and driving the sales strategy for the various products that are sold through the sales executives and call center agents based on a sales script. The team leader is responsible for the motivation of the team, driving the sales targets and ensuring conversion of leads...

Welcome to Rentoza! We're a South African company that's changing the game in e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers. **The Role**: The Fulfilment Team Leader will play a crucial role in optimising daily operations at Rentoza's Johannesburg office....

Looking for a Team Leader for a Destination Management Company to successfully support the management of the team, lead the team to operationalise agent requests seamlessly and continuously improve service standards and to successfully quote and operationalize profitable tour products for existing as well as new clients. Based in Windhoek,...

**TITLE: SALES TEAM LEADER** **LOCATION**:(Johannesburg - Sandton, Gauteng) South Africa** Ability to commute/relocate before starting date. **POSTION**: Full Time **WORKING HOURS**: 09:00 am - 18:00 pm (Overtime as necessary) CMTrading, an award-winning, FSCA regulated, and one of the oldest brokerages, is looking to hire a talented **Sales Team...

Blue Mercury is seeking one team leader and two skilled insurance trainers **( UPDATE ONLY ONE TRAINER POSITION IS LEFT )** **Team leaderS** would be responsible for running. team that will be selling a legacy protection plan for capital legacy, on average capital legacy attracts 6500 new clients per month on this plan and also it covers there will and...

Skill Up as a Customer Service CoordinatorWe are looking for a talented individual to fill the position of Customer Service Coordinator in our Sandton office. The estimated salary for this role is around R280,000 per year.Your responsibilities will include:Managing customer tickets and resolving issues efficiently.Performing administrative tasks to ensure...

Blue Mercury is seeking two skilled Insurance Team leaders / trainers Your job role would entail dealing with HR processes, Recruiting new staff, as well as training them Commission for team leaders is 18500 per month This would be for our primary campaigns - Discovery life - Discovery Insure - Capital legacy LPP plans - Capital legacy My cover - Dial...

Role Summary:The VP of Customer Service Strategy will be responsible for leading and enhancing the customer service function across the region. This role requires a strategic leader who can drive operational excellence and deliver exceptional customer experiences.Main Responsibilities:Develop and implement regional customer service strategy aligned with...