Customer Services Officer

6 months ago


Sandton, South Africa Excellerate JHI Full time

**Please take note that this role is a Fixed Term Contract**

**Purpose of the Job**
Maintains a positive image of the company through management of the information desk. Sells gift cards and attends to visitors in a welcoming, pleasant, professional and courteous manner ensuring accurate information is provided at all times and that the information desk runs smoothly, efficiently and effectively according to standard procedures.

**Role Objectives / Responsibilities**
To manage the information desk during trading hours ensuring:
a. The information desk is presentable at all times
b. A professional and personal image is upheld at all times.
c. Customers are received in a welcoming, pleasant and courteous manner, their queries are resolved timeously and customers are given accurate information at all times.

2.
To administer the wheelchairs ensuring:
a. The register is updated with accurate customer details when the wheelchair is signed out and returned
b. Wheelchairs are always neat and tidy
c. Files are neat and up to date
d. Follow-up on outstanding wheelchairs

3.
To sell gift cards according to company procedures and audit requirements ensuring:
a. Problems are immediately reported to the information Desk Supervisor / Assistant Finance and Admin Manger / Finance and Admin Manger
b. Daily Taking Sheets are completed correctly
c. Sales to be reconciled & balanced on a daily basis
d. Gift cards are recorded and sold in sequence
e. All Fica Requirements are met

**Required Qualification**:
Matric Certificate

**Experience**:
At least 2 years minimum cash sales / administration / reconciliation /customer service experience

**Competencies**:

- Essential:_
Adhering to Principles and Values
Delivering Results and Meeting Customer Expectations
Leading and Supervising
Working with People
Following Instructions and Procedures
Learning and Researching
- Desirable:_
Adapting and Responding to Change
- Coping with Pressure and Setbacks_
- Deciding and Initiating Action_
- Presenting and Communicating Information_
- Achieving Personal Work Goals and Objectives_



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