Customer Service Ambassador

23 hours ago


Sandton, South Africa Bepsoke Appointments Full time

Salary: R250,000 - R300,000 per annum

About Us

Bepsoke Appointments is an aparthotel group in Sandton, offering a unique blend of comfort and convenience.

Job Description

We are seeking a highly skilled and personable Guest Relations Officer to join our team. As the primary point of contact for guests, you will ensure they have a memorable and seamless stay.

Key Responsibilities:
  • Guest Services:
  • Greet and welcome guests upon arrival, ensuring a warm and personalized check-in experience.
  • Respond to guest inquiries, requests, and complaints promptly and efficiently, resolving issues to exceed expectations.
  • Offer detailed information about the aparthotel's facilities, services, and nearby attractions.
  • Anticipate guest needs and proactively provide solutions to enhance their stay.
  • Operational Support:
  • Coordinate with housekeeping, maintenance, and front desk teams to ensure rooms are prepared and issues promptly addressed.
  • Maintain an up-to-date understanding of reservation systems and assist with bookings and cancellations.
  • Process guest check-ins, check-outs, and payments efficiently using the property management system.
  • Communication and Relationship Building:
  • Build strong relationships with guests to encourage repeat stays and positive reviews.
  • Handle special requests, such as arranging transportation, dining reservations, or personalized experiences.
  • Communicate guest feedback to management and suggest improvements for service delivery.
  • Administrative Duties:
  • Maintain accurate records of guest interactions and preferences.
  • Prepare and update guest information, ensuring compliance with data protection policies.
  • Assist in compiling daily reports for management as needed.
Requirements:
  • Previous experience in guest relations, customer service, or front-of-house role (hospitality experience preferred).
  • Hospitality Diploma preferred
  • Experience in Cloud-based property management systems.


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