Customer Service Consultant
2 months ago
Job Title: Customer Service Consultant
Job Summary: We are seeking a highly skilled Customer Service Consultant to join our team at The Globevest Group. The ideal candidate will possess excellent communication skills, a strong understanding of optical principles, and the ability to work effectively with customers and internal stakeholders.
- Main Responsibilities:
- Provide exceptional customer service via phone, email, and other communication channels
- Assist customers with product-related queries, troubleshooting, and order management
- Collaborate with the sales and marketing team to drive business growth and improve customer satisfaction
Requirements:
- Education: Grade 12 and Optometry Degree or Dispensing Diploma
- Experience: Optical practice experience and/or optical laboratory experience
- Skills: Excellent communication, problem-solving, and time management skills
- Software: Microsoft Office and Salesforce
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