Customer Service Liaison Professional

8 hours ago


Sandton, South Africa The Globevest Group Full time

We are seeking a highly skilled Customer Service Liaison Professional to join our team at The Globevest Group. This is an exciting opportunity for a motivated individual to provide exceptional customer service and support to our clients.

About the Role

The successful candidate will be responsible for managing customer inquiries, resolving issues, and providing accurate information about our products and services.

Key Responsibilities
  • Customer Query Resolution: Respond to customer inquiries via phone, email, or messaging platforms in a timely and professional manner.
  • Account Monitoring: Monitor customer accounts to ensure accurate and up-to-date information, and provide regular updates to customers on their account status.
  • Sales Team Support: Collaborate with the sales team to provide product information, pricing details, and other relevant data to support sales efforts.
  • Production Support: Assist with production-related tasks, such as order processing, inventory management, and quality control.
Requirements
  • Education: A minimum of Grade 12, with an Optometry Degree or Dispensing Diploma being an advantage.
  • Experience: Previous experience in optometric practice, optical laboratory work, or a call centre environment would be beneficial.
  • Skills: Excellent communication skills, both verbal and written, with proficiency in Microsoft Office and Salesforce.

Our ideal candidate will have strong problem-solving skills, be able to multitask, and possess a 'can-do' attitude with a willingness to learn and grow with our company.



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