Front Line IT Support

2 weeks ago

Centurion, South Africa Total IT Recruitment Full time

Leading international company is looking for a Front Line IT Support person who will be responsible for providing front line support to operations as a bridge between core IT department functions and the needs of business.

**Main Duties**
- Undertake operational IT support tasks as directed by Line Manager
- Receiving, logging and management of incidents applicable to front-line support
- Triage and resolution of incidents
- Appropriate escalation of issues to the Back-line support team or the on-call engineer
- Ownership of customer issues and follow up the status of issues on behalf of the customer and communicate progress in a timely manner
- Investigate system or data anomalies to pin-point source operational systems issues
- Provide stand-by assistance after hours as is dictated by the afterhours support schedule
- Provide support and input into both the development/design and prioritising according to ROI of all new software and hardware development by the IT Manager as required for both new and existing products and services/integration.
- Monitor, manage and ensure utilisation, care and uptime of **all software and hardware **within your function of responsibility.

**Qualification and Experience**
- Matric
- Applicable degree/diploma in Computer Science, Information Technology, or equivalent or studying towards one
- **SQL and read C# code**
- Experience of Microsoft Windows and Linux operating systems
- Desirable Experience of call logging systems

**Job Types**: Full-time, Permanent

**Salary**: R15,000.00 - R17,000.00 per month

Ability to commute/relocate:

- Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (preferred)

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