Mechanic General X3 Field Service Global Grade 08

**Key Output** - Achieve warranty balance score card targets and KPI’s - Control cost effectively on normal types of warranty claims - Provide support for warranty resolution - Ensure effective self-management and performance ownership, driving warranty and service WIP - Provide feedback on warranty issues to supervisors and artisans - Decide on warranty...

**Key Output** - Achieve warranty balance score card targets and KPI's - Control cost effectively on normal types of warranty claims - Provide support for warranty resolution - Ensure effective self-management and performance ownership, driving warranty and service WIP - Provide feedback on warranty issues to supervisors and artisans - Decide on warranty...

**Key Output** - Achieve warranty balance score card targets and KPI’s - Control cost effectively on normal types of warranty claims - Provide support for Warranty resolution - Ensure effective self-management and performance ownership, driving warranty and service WIP - Provide feedback on warranty issues to supervisors and artisans - Decide on Warranty...

**Key Outputs** - Machine connectivity issues - Fit and configure simpler TES on-board system hardware - Troubleshoot basic on-board TES issues using relevant service tools and documentation - Repair and replace TES hardware - Log TSC tickets for support calls - Liaise with Level 2 and 3 techs, TC and Caterpillar support - Execute hardware and software...

**Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Assist with complex troubleshooting on machines and components. - Do failure analysis on failed components and parts. - Compile comprehensive condition and failure reports. -...

**Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Assist with complex troubleshooting on machines and components. - Do failure analysis on failed components and parts. - Compile comprehensive condition and failure reports. -...

**Key Outputs** - Provide Technical expert assistance to both internal and external customers. Provide technical expert investigation and reporting as well as provide resolution working collaboratively with BWE regions and customer; - Analyse, report and provide resolution to HMS product health issues; - Provide resolution to general HMS technical issues; -...

**Key Outputs** - Provide Technical expert assistance to both internal and external customers. Provide technical expert investigation and reporting as well as provide resolution working collaboratively with BWE regions and customer; - Analyse, report and provide resolution to HMS product health issues; - Provide resolution to general HMS technical issues; -...

**Key Outputs** - Full administration matters including personal administration - Organising, management and maintaining of diary - Scheduling of meetings, conferences, seminar etc for the department/territories where required - IT Customer Relationship management - Screen calls and/or route queries to relevant people - Coordinate and consolidation of...

**Key Outputs** - Full administration matters including personal administration - Organising, management and maintaining of diary - Scheduling of meetings, conferences, seminar etc for the department/territories where required - IT Customer Relationship management - Screen calls and/or route queries to relevant people - Coordinate and consolidation of...

**Key Outputs** - Full administration matters including personal administration - Organising, management and maintaining of diary - Scheduling of meetings, conferences, seminar etc for the department/territories where required - Screen calls and/or route queries to relevant people - Coordinate and consolidation of monthly reports - Efficient coordination of...

**Key Outputs** - Gather relevant data to support failure / condition reports - Compile failure / condition reports to conform to BRC quality standards - Create SIMS reports for all repairs - Provide technical representatives with sufficient information to complete the root cause analysis process - Drive Individual Development action plan - Utilise...

**Key Output** - Assist the mechanic(s) in performing moderate to complex maintenance and repair work on machines and / or components - Know which tools are used for which jobs and ensure the mechanic / technician has them within reach - Physically lift, keep in place and / or move up to 20kg or use appropriate lifting and slinging equipment for objects...

**Key Output** - Assist the mechanic(s) in performing moderate to complex maintenance and repair work on machines and / or components - Know which tools are used for which jobs and ensure the mechanic / technician has them within reach - Physically lift, keep in place and / or move up to 20kg or use appropriate lifting and slinging equipment for objects...

**Key Output** - Day-to-day transactional work on their specialised respective arrears - Reconciling their respective specialised areas to the general ledger - Tax packs schedules preparation and monthly VAT reconciliations - Interaction with internal and external auditors - Preparation and processing of journals - Prepare and understand monthly balance...

**Key Outputs** - Full administration matters including personal administration - Organising, management and maintaining of diary - Scheduling of meetings, conferences, seminar etc for the department/territories where required - Screen calls and/or route queries to relevant people - Coordinate and consolidation of monthly reports - Efficient coordination of...

**Key Outputs** - Understand return on investment to support pre-sales and sales process via value articulation to customer. - Provide Subject Matter guidance on the use and potential value of Digital and give recommendations on value extraction from technology. - Provide ongoing value-added support to the customers via Digital Solutions enabled continuous...

**Key Outputs** - Understand return on investment to support pre-sales and sales process via value articulation to customer. - Provide Subject Matter guidance on the use and potential value of Digital and give recommendations on value extraction from technology. - Provide ongoing value-added support to the customers via Digital Solutions enabled continuous...

**Key Output** - Ability to perform planned and breakdown repairs (Disassemble, inspect, assemble and test) Caterpillar Earthmoving components to OEM standards and customer requirements. - Ability to ensure reusability of parts during inspection. - Perform failure root cause analysis. - Quickly and efficiently diagnose CAT systems and carry out repairs. -...

**Key Output** - Close work not completed and manage work in progress - Effective self-management and Performance ownership - Capture EMMS calls and close jobs - Process invoices (internal and external) - Generate purchase orders for internal and external suppliers - Accurately invoice customers for work completed **Qualification, Experience and...