Key Accounts Manager Global Grade 13
3 months ago
**Key Output**
- Accountable for a portfolio of key accounts.
- Achieves assigned account objectives.
- Establishes and maintains strong, long-term customer relationships.
- Leads solution development and innovative efforts and ideas as identified and developed in conjunction with the Customer service team (CST) and regional BWE operations in order to meet customer needs.
- Handles complaints and problems in a timely and effective manner with the support from Account Managers.
- Meets account performance objectives and customer expectations.
- Growth in new and potentially significant customers.
- Achieves account performance metrics
- Relevant reporting
**Qualification, Experience and Competencies**
- Qualification in Sales, Business Administration or relevant field eg. Marketing or Engineering
- Some technical qualification will be advantageous, although not mandatory.
- At least 5 years’ experience in mining, construction or energy and transportation environment
- Proven work experience as a Key account manager.
- Solid sales experience in B2B environment.
- Hands-on experience with CRM software and Account management systems.
- Understanding of the commercial aspects of the business
- Understanding of the internal functions of the business
**Minimum Required Competencies**
- Mechanical Reasoning (L3)
- Business and Financial Acumen (L3)
- Customer Responsiveness (L2)
- Influence and Negotiating (L3)
- Practical Execution Management (Planning Organising and Monitoring) (L3)
- Applied Business Numeracy (L3)
- Problem Solving (L3)
- Communication (Including Presentation) (L2)
- Drive, Energy and Initiative (Results focus) (L3)
- Availability to travel as needed.
- Computer literate (MS Office) (L2), SAP will be an advantage.
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