Warranty Technician Global Grade 08

6 months ago


Isando, South Africa Barloworld Equipment Full time

**Key Output**
- Achieve warranty balance score card targets and KPI's
- Control cost effectively on normal types of warranty claims
- Provide support for warranty resolution
- Ensure effective self-management and performance ownership, driving warranty and service WIP
- Provide feedback on warranty issues to supervisors and artisans
- Decide on warranty fitness of jobs/prepare and ensure warranty claims are claim fit
- Develop/training on warranty skills for supervisors and artisans

**Qualification, Experience and Competencies**
- Grade 12
- Qualified Artisan will be advantage, (Mechanic in relevant trade e.g Diesel Mechanic /Heavy Equipment Mechanic or relevant qualification
- 4 years post apprentice/learnership experience (1 years post red seal qualification as an artisan)
- Mechanic general technical knowledge and applied skills also understand warranty service principles
- Applicable product knowledge and good understanding of Caterpillar warrant process/ system Basic financial acumen L1, influencing and negotiating L1.
- Technical report writing skill L1, Customer responsiveness L1.
- Organisational awareness L1, Attention to detail L1
- Computer literate(MS Office, IS &SAP/CRM - warranty role)a must
- Problem solving and failure analysis skills L1



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  • Isando, South Africa Barloworld Equipment Full time

    **Key Output** - Achieve warranty balance score card targets and KPI’s - Control cost effectively on normal types of warranty claims - Provide support for warranty resolution - Ensure effective self-management and performance ownership, driving warranty and service WIP - Provide feedback on warranty issues to supervisors and artisans - Decide on warranty...


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