Warranty Technician Global Grade 08

**Key Output** - Achieve warranty balance score card targets and KPI’s - Control cost effectively on normal types of warranty claims - Provide support for Warranty resolution - Ensure effective self-management and performance ownership, driving warranty and service WIP - Provide feedback on warranty issues to supervisors and artisans - Decide on Warranty...

**Key Output** - Achieve warranty balance score card targets and KPI’s - Control cost effectively on normal types of warranty claims - Provide support for warranty resolution - Ensure effective self-management and performance ownership, driving warranty and service WIP - Provide feedback on warranty issues to supervisors and artisans - Decide on warranty...

**Key Output** - Prepare quotes, invoices and plan all maintenance work on SAP - Perform procurement functions, Prepare reports as required - Manage parts inventory on MARC site - Prepare and oversee proposals to customers - Perform site audits on equipment, Assist with warranty resolution - Attend site meetings, customer meetings and other relevant meetings...

**Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Assist with complex troubleshooting on machines and components. - Do failure analysis on failed components and parts. - Compile comprehensive condition and failure reports. -...

**Key Output** - Ensure improved product health for all products in area of responsibility. - Provide support for new product introduction. - Present product issues to management. - Assist with complex troubleshooting on machines and components. - Do failure analysis on failed components and parts. - Compile comprehensive condition and failure reports. -...

**Key Outputs** - Machine connectivity issues - Fit and configure simpler TES on-board system hardware - Troubleshoot basic on-board TES issues using relevant service tools and documentation - Repair and replace TES hardware - Log TSC tickets for support calls - Liaise with Level 2 and 3 techs, TC and Caterpillar support - Execute hardware and software...

**Key Output** - Carry out scheduled and preventative maintenance and repairs as per OEM requirements. - Systematic and efficiently troubleshoot and diagnose machine systems problems and carry out repairs on earthmoving equipment on customer or BWE sites. - Compile accurate customer machine reports that include failure analysis, condition, service, Machine...

**Key Output** - Responsible for all planning and administrative functions in Rental fleet, - Responsible for all rollins functions to manage fleet from collection to final invoicing, - Compiling reports as needed, - Day to day decision making, - Liaise with internal stakeholders and principal - Ensure all GCSS Claims are processed timeously - Ensure all...

**Key Output** - Responsible for all planning and administrative functions in Rental fleet, - Responsible for all rollins functions to manage fleet from collection to final invoicing, - Compiling reports as needed, - Day to day decision making, - Liaise with internal stakeholders and principal - Ensure all GCSS Claims are processed timeously - Ensure all...

**Key Outputs** - Full administration matters including personal administration - Organising, management and maintaining of diary - Scheduling of meetings, conferences, seminar etc for the department/territories where required - Screen calls and/or route queries to relevant people - Coordinate and consolidation of monthly reports - Efficient coordination of...

**Key Outputs** - Full administration matters including personal administration - Organising, management and maintaining of diary - Scheduling of meetings, conferences, seminar etc for the department/territories where required - IT Customer Relationship management - Screen calls and/or route queries to relevant people - Coordinate and consolidation of...

**Key Outputs** - Full administration matters including personal administration - Organising, management and maintaining of diary - Scheduling of meetings, conferences, seminar etc for the department/territories where required - IT Customer Relationship management - Screen calls and/or route queries to relevant people - Coordinate and consolidation of...

**Key Outputs** - Understand return on investment to support pre-sales and sales process via value articulation to customer. - Provide Subject Matter guidance on the use and potential value of Digital and give recommendations on value extraction from technology. - Provide ongoing value-added support to the customers via Digital Solutions enabled continuous...

**Key Outputs** - Understand return on investment to support pre-sales and sales process via value articulation to customer. - Provide Subject Matter guidance on the use and potential value of Digital and give recommendations on value extraction from technology. - Provide ongoing value-added support to the customers via Digital Solutions enabled continuous...

**Key Output** - Ability to perform planned and breakdown repairs (Disassemble, inspect, assemble and test) Caterpillar Earthmoving components to OEM standards and customer requirements. - Ability to ensure reusability of parts during inspection. - Perform failure root cause analysis. - Quickly and efficiently diagnose CAT systems and carry out repairs. -...

**Key Output** - Day-to-day transactional work on their specialised respective arrears - Reconciling their respective specialised areas to the general ledger - Tax packs schedules preparation and monthly VAT reconciliations - Interaction with internal and external auditors - Preparation and processing of journals - Prepare and understand monthly balance...

**Key Outputs** - Full administration matters including personal administration - Organising, management and maintaining of diary - Scheduling of meetings, conferences, seminar etc for the department/territories where required - Screen calls and/or route queries to relevant people - Coordinate and consolidation of monthly reports - Efficient coordination of...

**Key Output** - Ability to perform planned and breakdown repairs (Disassemble, inspect, assemble and test) Caterpillar Earthmoving components to OEM standards and customer requirements. - Ability to ensure reusability of parts during inspection. - Perform failure root cause analysis. - Quickly and efficiently diagnose CAT systems and carry out repairs. -...

**Key Output** - Ability to perform planned and breakdown repairs (Disassemble, inspect, assemble and test) Caterpillar Earthmoving components to OEM standards and customer requirements. - Ability to ensure reusability of parts during inspection. - Perform failure root cause analysis. - Quickly and efficiently diagnose CAT systems and carry out repairs. -...

**Key Output** - Relationship building with external and internal customers - Proactively liaise with Principal to resolve problems and issues and build relationships going forward - Hold monthly meetings with key customers to discuss issues and problems and ensure a good relationship - Ensure all problems are dealt with as quickly as possible - Open...