Key Accounts Manager

6 months ago

East London, South Africa Metropolitan Life Full time

**Introduction**
- Metropolitan is one of the oldest financial services brands in South Africa. With a 126-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.
- Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.Visit us:
**Role Purpose**
- Ensure the effective Relationship Management of existing contractual relationships**Requirements**:
**Qualifications**
- Relevant Business related degree

**Experience**
- 3 years’ relevant experience in the financial services industry, particularly understanding of lower income market products and client needs.
- 2 years’ experience in the management of complex projects in the financial services industry.
- Excellent presentation and negotiation skills.

**Skills**
- Influencing and persuasion skills
- Relationship building and networking.
- Interpersonal skills
- Presentation skills
- Communication skills
- Drive for results.

**Duties & Responsibilities**
- Ensure the effective Relationship Management of existing contractual relationships
- Implement the effective nurturing, retaining and leveraging of existing contracts in order to drive sales penetration
- Implement the market access strategy for existing and new markets for both face-to-face and digital channels in line with the operating model
- Conduct analyses of existing key accounts (unions etc.) at a national and provincial level and then make recommendations on the strategic or tactical direction going forward and then implement in collaboration with the Channel sales staff
- Manage existing key relationships and key stakeholders and ensure that these are retained and maximized
- Provide inputs to the prioritisation of potential new worksites in the context of the regional strategy
- Oversee the development and execution of marketing plans and activation events to launch and entrench our presence in existing markets
- Oversee and/or provide inputs to a sponsorship/activation approach for existing markets
- Provide regular report on performance of key accounts to the relevant stakeholders
- Measure and report on the success of events and the ROI of money spent in a particular market
- Involve channel representatives in the negotiations, ensure that relationships are then handed over to the right people and at the right time
- Drive a client centric environment that focuses on best practice service delivery

**Competencies**
- Developing Expertise
- Articulating Information
- Developing Strategies
- Seizing Opportunities
- Interacting with People
- Pursuing Goals

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