Key Account Manager

2 weeks ago

East Rand, South Africa Unique Personnel Full time

**Job Number**
- 71691

**Job Type**
- Permanent

**Job Title**
- Key Account Manager

**Computer Skills**
- CRM Software,ERP System,MS Outlook,Ms Team,SAP B1,Zoom

**Industry**
- Manufacture

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng

**Key Responsibilities.**

**Strategic Account Management**
- Develop, maintain, and execute strategic account plans for key customers.
- Conduct quarterly reviews to ensure alignment and achievement of set objectives.
- Identify and cultivate new business opportunities within existing key accounts.

**Sales Revenue Growth**
- Meet or exceed quarterly and annual sales targets for key accounts.
- Engage in business development activities, including lead generation, deal negotiations, and closing.
- Collaborate with the marketing team to develop targeted sales pitches and strategies for key accounts.

**Customer Relationship Management**
- Act as the primary point of contact between the customer and internal teams.
- Proactively assess, clarify and validate customer needs on an ongoing basis.
- Provide excellent customer service to enhance customer loyalty and satisfaction.

**Contract Negotiations**
- Lead contract negotiations focusing on establishing a long-term relationship.
- Ensure contracts meet legal requirements and align with company policies.

**Reporting & Metrics**
- Monitor and report on sales metrics and KPIs for key accounts.
- Provide a monthly review forecast.
- Analyse customer behaviour & adapt the account strategy accordingly

**Cross-Functional Teamwork**
- Coordinate with multiple departments, including product development, customer service, and logistics, to deliver on account promises.
- Share customer feedback with product and service delivery teams for continual improvement.

**Minimum Practical Requirement**:

- 5+ years of practical experience in Sales and Marketing Management within the electrical and/or retail industry.

**Minimum Technical Requirement**

**Software Proficiency**
- CRM Software: Proficiency in Customer Relationship Management Software for tracking interactions, managing leads, and analysing customer data.
- Microsoft Office Suite: Competence is using MS Office Suite
- Communication Tools: Familiarity with communication and conferencing tools like MS Teams or Zoom.

**Industry-Specific Knowledge**:

- Regulatory Awareness: Understanding of industry regulations, safety standards, and compliance requirements.

**Data Analysis**
- Reporting Tools: Basic understanding of data reporting and visualisation is beneficial for generating reports and insights.
- Digital Communication

**ERP Systems**
- ERP Experience: Familiarity with ERP systems like SAP B1**Inherent Requirements**

**Minimum Education Requirement**:

- Diploma/Degree in Business, Sales, Marketing, or a related field.
- Background in electrical engineering or related fields is beneficial.

**Personality Traits**:

- High Extroversion: This trait indicates sociability, assertiveness, and energy. Key Account Managers often need to network, build relationships, and influence others, all of which require extroverted characteristics.
- High Emotional Stability: This trait reflects the ability to handle stress, maintain composure under pressure, and adapt to changing circumstances - vital for managing key accounts.
- High Agreeableness: Individuals with high agreeableness are typically cooperative, empathetic, and have a strong desire to help others, which is key for customer relations and conflict resolution.
- High Conscientiousness: This trait involves being organized, responsible, and reliable. Conscientiousness is important in account management to meet client expectations, fulfill promises, and manage multiple tasks effectively.

**Cognitive Abilities**:

- Problem-Solving: Key Account Managers should possess high problem-solving abilities to address any issues or challenges that arise with key accounts.
- Analytical Thinking: This is vital for understanding and interpreting sales data, market trends, and the needs of different accounts.

**Behavioral Tendencies**:

- Customer Orientation: A strong tendency to prioritize customer needs and strive for customer satisfaction is crucial.
- Result-Orientation: This reflects a drive to achieve goals and targets, which is essential for driving revenue growth from key accounts.
- Adaptability: Key Account Managers often need to adapt their strategies to changing customer needs, market conditions, or company priorities.
- In addition to the above, the ideal Key Account Manager would have a balance of teamwork and autonomy, demonstrating the ability to work well within a team while also being capable of independent decision-making. "

**Core activities**
- Account Management: Responsible for overall management of key accounts, maintaining long term relationship with accounts and maximising sales opportunities within them.
- Sales Strategy: Develop and implement a comprehensive sales strategy for each key account to ach

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