Customer Support Representative

3 weeks ago

Modderfontein, South Africa PMG Recruitment Full time

We are dedicated to providing exceptional customer support and ensuring a seamless experience for our clients using our cloud-based Smart Inspection Platform. We are currently seeking a motivated and customer-focused individual to join our team as a Customer Support Representative. This role is crucial in maintaining high levels of customer satisfaction and resolving issues efficiently.

**SKILLS & COMPETENCIES ** 2+ Years prior experience in a software company as a customer support representative is a must. **Any additional qualifications towards customer support and customer management is an added benefit ** Excellent communication skills, both written and verbal, with a friendly and professional demeanour. **Strong customer service orientation with a focus on delivering exceptional customer experiences. ** Technical aptitude and ability to learn and understand SaaS products and related technologies. **Problem-solving skills and ability to troubleshoot and resolve customer issues effectively. ** Patience and empathy when dealing with customer inquiries and challenging situations. **Time management and organizational skills to prioritize tasks and meet deadlines in a fast-paced environment. ** Team player mentality with the ability to collaborate with cross-functional teams and contribute to a positive work culture. **Previous experience in customer support or a related role is a requirement, especially in the SaaS industry. ** Proficiency in using customer support tools, CRM systems, and office productivity software. **Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship. ** Advanced IT knowledge and capabilities and ability to learn new software tools on the job. **Pleasant and straightforward phone and video manner. ** Organizational skills (you'll be working with many customers, and you'll need to have expertise in place to keep all of their needs organized) **An understanding of general market needs and current use cases of businesses ** Strategically minded (you'll be helping customers come up with their overall strategy with our product

**Job Types**: Full-time, Permanent

Pay: R20 000,00 - R25 000,00 per month

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