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Customer Services Administrator
2 weeks ago
- Export Customer orders fulfilment, maintain billing due list, address issues related to invoicing and archive sale related records into SAP.
- Communicate with logistics/warehousing and supply planning to ensure consistent updates to customers on all aspects of orders
- Provide sales support for frontend team.
- Providing solutions for customer problems and compile customer complaint reports.
- Escalate system related issues, where possible trouble shoot and provide solutions.
- Extract SAP reports for analysis and reporting.
- Report Monthly on sales performance for respective area.
- Finalize sales month end closing and report on GIT /or open orders.
- Support in project(s) and initiatives across multiple functional areas and subsidiaries.
- Comply with the Explosives ACT support master data quality pertaining to transport and export permits
- Where necessary resolve adhoc matters after standard working hours.
- Comply with Safety, Health and Environment standards.
Qualifications & Experience:
- National Diploma/Degree in Business Administration/Supply Chain related is essential
- Minimum of 5 years' experience in a customer service environment.
- Knowledge of SAP will be advantageous.
- Knowledge of sales order and billing procedures and processes essential.
- Knowledge of customer service principles.
- Working knowledge of
international trade, exchange control and shipping practices. - Exposure to Supply Chain processes.
- Excellent understanding of the Safety & Health process.
- Intermediate Skills in MS Word, Excel and Outlook.
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