Customer Service Team Leader

4 weeks ago


Modderfontein, South Africa AECI Full time

Supervise and coordinate the activities of the customer service department to ensure that service levels are met and maintained.
- Set priorities and allocate responsibilities to ensure the department functions well, as well as review and monitor employee performance.
- Oversee hiring and training for new employees.
- Ensure incidents and customer complaints are resolved in a timely manner.
- Communicate with logistics &warehousing and supply planning to ensure consistent updates to customers.
- Support continual business improvement and change management.
- Extract SAP reports for analysis and reporting.
- Ensure all sales documents are posted for month-end close.
- Comply with Safety, Health and Environment standards.

**Qualifications & Experience**:

- National Diploma/Degree in Business Administration/Supply Chain related is essential.
- 3- 5 Years Customer Service Expierence
- SAP knowledge preferred
- Sound knowledge of sales and distribution processes and procedures
- Excellent understanding of customer requirements.
- Skills in MS Word, Excel and Outlook



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