Queries Call Centre Consultant: Banking Services

6 months ago

Pretoria, South Africa Hello Group Recruitment Full time

**Job Advert Summary**:
Some people are happy to go through life in a comfortable bubble, and that is great, we don’t judge, but at Hello Group we believe that if we can change lives, it’s a day well-lived. We change lives every minute of the day, literally. For us, we do not go to work each day, we go to a place where “grown-ups” are fuelled by a risk-taking appetite for adventure that leaves a definite mark on the lives of others. Hello, Group, is a place where you get scraped knocked, or even trip over your shoelaces, but through all that build what we call profitable altruism. Here we solve problems that others think are impossible and have fun while doing it. We love a bit of craziness, dissatisfaction with the status quo is what YOU can offer us at Hello. It is our passion to build life-changing businesses and to stay in the chaos and not have to settle into the routine. We want the smart people on the ground, to develop our next big thing. What do you say want to join our weird and wonderful family?

**WHO ARE WE?**

The company culture is unique, simply defined by: No suits, no ties, just excellence Our Dev Teams are based at our dev houses in Centurion, Mauritius, and India. We provide the freedom required to be yourself, the best you

**OUR PURPOSE**

To create game-changing integrated consumer and business services for migrant and marginalized communities. Our services are co-created to be low-cost, easily accessible and amazingly simple to use with technology at the very core.

**WHAT MAKES US DIFFERENT?**

We provide migrants with a support framework and platform to establish a better life for themselves and their families. We break down barriers. We defy bias. We level the playing field. We thereby enhance every facet of their lives.

**POPI**

Consent to the processing of your personal information contained in your CV in terms of Section 11(1)(a) of the Protection of Personal Information Act of 2013, as amended.

You consent and acknowledge that Our Human Resources department will have access to your personal information and will process same only to the extent strictly necessary for recruitment purposes to fill the vacancy as advertised and all matters ancillary thereto.

If you are shortlisted, but ultimately unsuccessful, we will keep your CV on file for 12 month’s whereafter it will be deleted, unless requested to delete it sooner.

**Minimum Requirements**:
**Required Qualifications**:

- Strong written and verbal communication skills.
- Advanced analytical skills with a proficient ability to interpret data.
- Robust problem-solving abilities, with a knack for detailed analysis and critical thinking.
- MS office - intermediary level in Microsoft Excel.

**Desired Qualifications**:

- Matric Certificate is required.
- Previous experience in Customer Service, compliance, or business operations is highly preferred.

**Work Hours and Conditions**:

- This position requires the ability to work flexible hours, including night shifts, weekends, and public holidays on a rotational basis.

**Duties and Responsibilities**:
**Company Description**:
We are a leading firm in the financial services sector committed to delivering innovative financial solutions to our clients. With a focus on integrity and security, we ensure optimal operation in the rapidly evolving financial landscape. Our inclusive culture and dedicated team make us a top choice for finance professionals looking to advance their careers.

**Job Purpose**:
The Queries Call Centre Consultant: Banking Services, will be responsible for overseeing the integrity and security of customer information. This role is crucial in maintaining the trust and safety of our operations and client transactions.

**Key Responsibilities**:

- Monitor and analyse bank account and see patterns
- Identify abnormal behaviour and take necessary action
- Extract and analyse reports to monitor transaction patterns and detect anomalies.
- Communicate with third-party entities and clients regarding fraud inquiries and transaction disputes. Have strong verbal and written communicationEffectively management timeAbility to work under pressureGood typing skills
- Identify and communicate concwerning trends

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