Current jobs related to Call Centre Support Supervisor - Pretoria - Zeal HR

  • Support Supervisor

    3 weeks ago

    Pretoria, South Africa Curiska (Pty) Ltd Full time

    **Working hours**: - Working hours Eastern Standard Time: 9am - 8pm _(16:00 - 03:00)_ - Working shifts, four shifts a week - Monday to Sunday **Job purpose**: **Operationally responsible for selected support agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in...

  • Call Centre

    3 weeks ago

    Pretoria, South Africa Broll Property Group Full time

    **POSITION PURPOSE** This role reports directly to the Call Centre & Data Hub Administration Manager. It is in essence delivering assistance to the CC & DH Manager including the CEDO. This role is responsible for ensuring the delivery of exceptional service with specifically trained and skilled call centre agents. The responsibility extends to accurate...

  • Compliance Call Centre Agent

    7 days ago

    Pretoria, Gauteng, South Africa Financial Intelligence Centre Full time

    Job title : Compliance Call Centre AgentJob Location : Gauteng, PretoriaDeadline : March 26, 2025Quick Recommended LinksJobs by Location Job by industries KEY PERFORMANCE AREAS:Engage with external stakeholds, via telephone, compliance query portal and email, to ensure compliance with the FIC Act, exchange information, provide solutions and solve queries,...

  • Compliance Call Centre Agent

    7 days ago

    Pretoria, South Africa Financial Intelligence Centre Full time

    Job title : Compliance Call Centre AgentJob Location : Gauteng, PretoriaDeadline : March 26, 2025Quick Recommended Links Jobs by Location Job by industries KEY PERFORMANCE AREAS: Engage with external stakeholds, via telephone, compliance query portal and email, to ensure compliance with the FIC Act, exchange information, provide solutions and solve...

  • Call Center Supervisor

    4 weeks ago

    Pretoria, South Africa Trinity Recruitment (Pty) Ltd Full time

    Our client in Pretoria CBD needs experienced Call Center / Telesales Supervisor for the Customer Service Center. Our client offers a basic salary, and an excellent commission structure! You will be responsible and accountable for: - Management of the order processing department and call centre - Operations, strategy planning and implementation - Managing...

  • Call Centre Director

    2 days ago

    Pretoria, Gauteng, South Africa Kontak Recruitment Full time

    **About the Job**Kontak Recruitment is seeking a Call Centre Director to join our team. As a Call Centre Director, you will be responsible for leading and driving a high-performing sales team in a financial services call centre.**Key Responsibilities**Ensure sales targets and KPIs are consistently metDevelop and execute sales strategies to drive conversion...

  • Call Centre Consultant

    4 weeks ago

    Pretoria, South Africa EZ Shuttle Full time

    **Assisting Team, answer incoming calls from customers, handling of reservations and quotations, answer inquiries and questions, handle complaints, troubleshoot problem and provide information. Assisting, advising, coaching and monitoring Junior Call Centre Consultant with relevant work related queries.** - **Grade 12 and;** - **Formal Training or...

  • Call Centre Manager

    4 weeks ago

    Pretoria, South Africa Dante Personnel Full time

    Gauteng, Pretoria East - R 15 000 - R 20 000 (Negotiable)- Well established law firm in Pretoria East is looking for a Call Centre Manager to join their team **Minimum requirements**: - Grade 12 - Experience working in a Legal Call Centre - Experience dealing with Banking Recoveries - 1 Year Plus experience being in a Managerial Role over Call Centre...

  • Call Centre Lead

    7 days ago

    Pretoria, Gauteng, South Africa Absa Group Full time

    Building a Stronger TomorrowAbsa Group is a proud African company with over 100 years of rich history. We offer a unique opportunity for career growth and professional development.Job OverviewThis role is critical in ensuring the successful delivery of operational plans and activities in the Call Centre. The ideal candidate will have a strong background in...

  • Call Centre Operator

    2 weeks ago

    Pretoria, South Africa Oakley Group Full time

    **Job description** The Call Centre operates 24/7/365. The Call Centre Operator will be mainly responsible for, but additional tasks may be assigned: **Breakdowns** Drivers will lock calls for any breakdowns or mechanical problems on the truck or trailer with the call centre. The Call Centre Operator will be responsible to arrange with the appropriate...

  • Call Centre Service Coordinator

    2 days ago

    Pretoria, Gauteng, South Africa Intercare Group Full time

    At Intercare Group, we're dedicated to delivering exceptional patient care and experiences.About the RoleWe're seeking a skilled Call Centre Operator to join our team in Menlyn Central. As a key ambassador of the Intercare brand, you'll provide professional and efficient information and booking services to patients and care partners.Critical...

  • Call Centre Agents X9

    3 weeks ago

    Pretoria, South Africa Companies & Intellectual Property Commission Full time

    **EXTERNAL**ADVERTISEMENT** **Call Centre Agent X 9** **(JG P11)** **Ref No**:T1000019; T1000020;** **T1000021; T1000022; T1000023; T1000024; T1000025;** **T1000026;** **T1000027** **Employment type: Fixed Term Contract - 5 Years** **Job Purpose**: To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and...

  • Support Supervisor

    4 weeks ago

    Pretoria, South Africa Green Marble Recruitment Consultants Full time

    Elevate your career and lead the charge in customer support excellence! We're in search of a dynamic Support Supervisor to steer our call center team to new heights. If you have a passion for empowering agents, delivering exceptional customer experiences, and thrive in a fast-paced environment, this is your chance to be the driving force behind our...

  • Call Centre Consultant

    4 weeks ago

    Pretoria, South Africa MPOWER Full time

    **Job Overview** The Call Centre Consultant is responsible for customer engagement, customer service and sales generation through inbound and outbound telephone calls by providing expert advice and information relating to products, services and offers. **Qualifications and Experience** - Grade 12 - Call Centre or telesales certification - In-depth...

  • Contact Centre Leadership Position

    7 days ago

    Pretoria, Gauteng, South Africa RightAngle HR Outsourcing Full time

    Job Title: Call Centre SupervisorJob Summary: RightAngle HR Outsourcing is seeking a skilled and motivated Call Centre Supervisor to lead our sales team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our contact centre agents and ensuring they meet their targets.Key Responsibilities:Lead a team of...

  • Team Lead

    7 days ago

    Pretoria, Gauteng, South Africa Absa Group Full time

    A Career of ExcellenceAbsa Group is committed to building a brighter future for Africa. We are seeking a highly skilled and motivated individual to join our team as a Call Centre Manager.Job DescriptionThis role is responsible for leading a team of call centre agents to deliver exceptional customer service and meet business objectives.Main...

  • Call Centre Advisor

    2 days ago

    Pretoria, Gauteng, South Africa We Buy Cars: The Car Supermarket Full time

    The Call Centre Advisor role at We Buy Cars: The Car Supermarket requires a highly skilled and dedicated individual who can provide exceptional technical guidance to customers. As a key member of our team, you will be responsible for resolving complex technical issues and delivering an outstanding customer experience.Job DescriptionRespond to customer...

  • Call Centre Operator

    7 days ago

    Pretoria, South Africa Intercare Group South Africa Full time

    **ABOUT** Intercare is a dynamic healthcare company focusing on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better. Our shared values of People-centred, Integrity, Inclusivity, Excellence and Innovation define what we believe and who we are. Intercare...

  • Call Centre Agent

    4 weeks ago

    Pretoria, South Africa People Dimension Full time

    **Job Description/Duties**: - To communicate with new and existing clients - Handle follow up and new leads and calls - Taking Photos of vehicles to be loaded onto website - Loading of vehicles onto company website **Minimum Requirements**: - Must have a minimum of 2 Years Call Centre experience in Dealerships - Good communication/people skills and the...

  • Call Centre Consultant

    4 weeks ago

    Pretoria, South Africa Zawe Solutions Full time

    Attendance bonus available. **What is Lead Warming?** Well put it this way.. Cold is not usually a positive association. Cold coffee. Cold weather. Cold attitudes. Not a lot of people will jump up and down with excitement when you’re describing something cold unless it’s ice cream. The same goes for cold leads. They are not the easiest to work with so...

Call Centre Support Supervisor

4 weeks ago

Pretoria, South Africa Zeal HR Full time

**Call Centre Support Supervisor**

**INTRODUCTION**:
An exciting opportunity has become available within the medical technology and devices industry, for a Support Supervisor in the international Call centre. Our client is an impact-driven digital health company passionate about affordable access to healthy hearing for everyone, everywhere. This is an opportunity to be part of making a change and impacting human lives.

The position is based in Pretoria East.

Working hours:
Working hours Eastern Standard Time: 9am - 8pm (16:00 - 03:00)

Working shifts, four shifts a week

Monday to Sunday

These working hours will change with daylight savings (in summer months) to match the hours of 9am - 8pm Eastern Standard Time

**Job purpose**:
Responsible for assisting the Manager to ensure the optimal functioning of the call Centre, its procedures and its systems. Operationally responsible for selected support agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained. Handles the more complex queries in relation to for example sales orders, support, deliveries and escalations. Performance will be measured in accordance with performance of direct reports and role based KPI’s.

**REQUIREMENTS**:
**Minimum education (essential)**:
Matric Certificate

**Minimum education (desirable)**:
Relevant Management or Contact Centre Certifications

**Minimum applicable experience (years)**:
3+ years in Call Centre Management / Supervision

**Required nature of experience**:

- Team management / supervision
- Enforcing OP’s and Company Policies
- B2C / DTC sales
- Customer relations
- Telephonic sales
- E-commerce platforms
- Technical support
- Sales and reporting
- Working within a digital environment
- Working across different timezones with different countries

**Skills and Knowledge (essential)**:

- CRM system experience (i.e. Salesforce)
- E-commerce platforms (Big commerce, Shopify)
- Excellent English skills with neutral tonality
- Conversion rates and sales funnels
- Conflict management
- Monitoring and measuring of performance metrics
- Google Suite
- Performance and probation management
- Relevant Labour legislation

**RESPONSIBILITIES**:
**Planning & Reporting 15%**
- Liaise with manager to understand and articulate strategic direction for the team itself, as well as for the team’s product and system output.
- Steer the direction of the team by communicating the strategy into a workable and efficient plan, presenting assumptions and recommending objectives as required.
- Interpret customer retention and satisfaction reports and advise on (and implement) midcourse corrections and/ or improvements.
- Monitor management-approved key metrics and performance on each metric within a satisfactory range.
- Report on performance on key metrics to management satisfaction.
- Ensure the level of performance on key metrics is achieved to management satisfaction.
- Assist in maintain team shift schedule - manage exceptions of the team schedule.

**Team Supervision 20%**
- Responsible for the supervision of Junior Lexie Experts, Lexie Experts and Product Experts.
- Ensure active management of team’s KPI's with frequent and proactive feedback.
- Ensure there is appropriate and continuous team training.
- Active monitoring and reporting of performance of team members with scheduled, regular check-ins, performance appraisals (in conjunction with the Hearing Hub Manager) and required documentation.
- Monitor and manage peak times and operational capacity and allocate resources appropriately under guidance of the RTA and/or HHM.
- Manage Salesforce CRM and the assignment of tasks and priorities.
- Enhance and encourage a culture of excellent customer service.
- Cultivate and maintain a healthy and effective team culture, in accordance with our values.

**Sales 5%**
- Ensure wrap-up tasks (for example capturing the call outcome and notes) are completed accurately and thoroughly according to procedure.
- Ensure agents action inbound sales calls according to procedure.
- Drive the upsell of additional products to existing or (and prospective) customers.
- Ensure agents provide good quality information to customers to ensure that the products meet their needs to minimize returns.
- Ensure agents are equipped to assist customers with questions about hearing loss and hearing aid benefits.
- Assist in achieving set revenue goals and targets.

**Customer Support 25%**
- Managing escalations from the agents to solve problems for end users, and escalate to manager when necessary.
- Manage customer cases and complaints in the CRM.
- Handle escalated queries with discretion and efficiency.
- Ensure agents maintain a high first contact resolution rate, without compromising customer care.
- Ensure agents obtain and note quality information from the customers to allow for effective management of the relevant escalation.
- Ensure agents offer our customers the best care by making appropriat