Call Centre Consultant Administrator

5 months ago


Pretoria, South Africa JSM Business Services Full time

**Duties**:
Management of calls in a professional and efficient manner
- Follow up calls where and when needed
- Explanation of credit life insurance principles
- Building professional relationships
- Handling all information on basis of trust
- Dealing with clients and processes in line with company procedures
- Optimal use of the "Call Centre" computer system
- Responsible for achieving personal target of the amount of successful Credit Life Insurance

policies per month
- Follow the correct DC Credit Protect procedures
- Complete the appropriate forms
- Maintain professional interaction with AU and Banks
- Prevent duplicate payments
- Maintain good relationships with insurance companies and banks
- Handle claims in a professional and an effective manner
- Follow up and handle entire process of non-payers
- Ensure confidentiality of database information
- Any other instruction from Management
- Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations, and confirmations are addressed appropriately
- Meet daily personal/team qualitative and quantitative targets and achieve all service, productivity, and quality objectives.
- Create and maintain case management records of daily problems and remedial actions taken in a call center database.
- Leverage data and insights gathered in the call center to recommend and influence process-improvement opportunities.

Requirements and Experience:

- Grade 12 / Matric
- RE5 qualification (Advantageous)
- FAIS qualifications (Advantageous)
- Excellent Communication skills - must be able to speak English and Afrikaans
- Handling calls in a professional and efficient manner
- Call center process and systems proficiency
- Computer literate: MS Word, Excel, Outlook, SharePoint
- Minimum of 1-year experience working in a call center

**Salary**: From R8,500.00 per month

Ability to commute/relocate:

- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Call Centre: 1 year (required)

**Language**:

- English and Afrikaans (required)


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