Call Centre Sales Consultant
5 months ago
Our client, a leading Financial Services Provider in Pretoria, is looking to appoint a Call Center Sales Agent. This person will be responsible to follow up on leads for possible sales and service existing clients on a daily basis from the Call Center.
**ROLE AND RESPONSIBILITIES**
- Management of calls in a professional and efficient manner
- Follow up calls where and when needed
- Explanation of credit life insurance principles
- Handling all information on basis of trust
- Dealing with clients and processes in line with company procedures
- Optimal use of the "Call Centre" computer system
- Various languages will be an advantage
- Follow the correct DC Credit Protect procedures
- Complete the appropriate forms
- Maintain professional interaction
- Ensure confidentiality of database information
- Any other instruction from Management
- Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations, and confirmations are addressed appropriately
- Meet daily personal/team qualitative and quantitative targets and achieve all service, productivity, and quality objectives.
- Create and maintain case management records of daily problems and remedial actions taken in a call center database.
- Leverage data and insights gathered in the call center to recommend and influence process-improvement opportunities.
**QUALIFICATION AND EDUCATION REQUIREMENTS**
- Grade 12 / Matric
- RE5 qualification (Advantageous)
- FAIS qualifications (Advantageous)
- Excellent Communication skills - must be able to speak English and Afrikaans
- Handling calls in a professional and efficient manner
- Call center process and systems proficiency
- Computer literate: MS Word, Excel, Outlook, SharePoint
- Minimum of 1-year experience working in a call center
**Salary**: R8,000.00 - R8,500.00 per month
Ability to commute/relocate:
- Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Education**:
- High School (matric) (required)
**Experience**:
- Call Centre Sales: 1 year (required)
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