Client Service Consultant

6 months ago

Pretoria, South Africa Finding Personnel (Pty) Ltd Full time

**Job Details**:
**Title: Client Service Consultant**

**Location: Pretoria, Gauteng**

**Permanent: Yes**

**Full time: Yes**

**Industry: Insurance**

**Salary / CTC: R 18 000**

**Reports to: Call Centre Manager**

**Roles and responsibilities**
- Provide excellent customer service in a professional manner and compliant with quality and performance standards.
- Demonstrate an excellent knowledge of all products, services, claims processes and retentions criteria to provide efficient, professional and correct information to clients at all times.
- Ensure your own full understanding of the features and benefits of all our products when interacting with customers.
- Ensure that the customer understands the product.
- Respond to customer queries and address service complaints timeously.
- Build positive customer relations.
- Solve or escalate customer queries and complaints timeously.
- Adhere to agreed processes to deliver operational results.
- Prioritise and function positively under pressure.
- Maintain efficient workflow and administrative processes and comply with internal SLAs.
- Complete administrative tasks whilst keeping accurate and detailed stats and notes of all communication with clients.
- Recording accurate notes on all systems as required.
- Ensure adherence to call back times and regular follow up when liaising with clients.

**Minimum required qualifications**
- Grade 12
- RE5
- 150 FAIS credits

**Minimum required experience**
- Experience in short
- and or long-term insurance products.
- Minimum 2 years’ experience in a Customer Service role in an insurance call centre environment (with references).

**Skills required**
- Specialist knowledge and skills with regards to Insurance policies/ procedures.
- Computer Literate (Excel, Word & Outlook).
- Excellent verbal, written and numeracy skills.
- Excellent telephonic sales and service ability.
- Vernacular an advantage.
- Understand importance of confidentiality with regards to clients’ financial information.
- Reside within a 30km radius of Menlyn Mall

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