Sales Call Centre Representative
3 weeks ago
At Numeral XII (Pty) Ltd., we are seeking a skilled Sales Call Centre Agent to play a crucial role in our team. As the first point of contact between our customers and the company, this role sets the tone for customer satisfaction.
This position requires a specialist who is an expert in achieving and exceeding sales targets. The ideal candidate will be responsible for building strong relationships with clients, managing leads, and converting them into sales. They will also be responsible for providing excellent customer service, answering questions, and informing clients about procedures.
The successful candidate will have experience in sales call centres, be familiar with telephone and computer technology, and have a strong understanding of customer service principles. They will be able to work in a fast-paced environment, handle pressure, and meet deadlines. Additionally, they will have excellent communication and interpersonal skills, be able to work effectively in a team, and have a high level of discipline and resilience.
Key responsibilities include:
- Meeting with potential investors for the LNDR Club
- Growing and building the investor Club membership
- Responsible for doing presentations to potential investors to attain new business
- Managing and converting leads into sales and ensuring outcomes are captured onto the system
- Informing clients by explaining procedures; answering questions; providing information
- Reviews customers' credit profiles
- Adheres to affordability regulations functioning within the NCR & the NCA
- Cold calling and answering of inbound calls in a timely and friendly manner
- Evaluating problems and complaints of callers and providing proper solutions to them
- Responding to the needs of customers and providing personalized service
- Providing information on the company's products or services and generating interest in the offer
- Upselling products and services
- Researching needed information using available resources
- Processing forms and applications
- Routing calls to other team members whenever needed
- Making relevant notes from customer interactions
- Identifying any issues that customers might be struggling with
- Reporting on customer feedback
- Completing call logs and reports
- Managing and updating customer databases
- Following up on customer calls
- Boosting customer loyalty by offering a proper experience over the phone
Requirements include:
- Matric
- 3 years' sales call centre experience
- Familiar with telephone and computer technology
- Experience within the financial services industry, preferred
- Experience in effectively making sales and reaching targets
- Customer service experience
- Availability for varied shifts
- Ability to handle pressure
- Knowledge of Retention and Recall
We are looking for a motivated and results-driven individual who is passionate about delivering exceptional customer service and sales results. If you have a strong work ethic, excellent communication skills, and a willingness to learn and grow, we encourage you to apply for this exciting opportunity.
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